We want to hear from you

The GP operating from Queens Bower Surgery notified NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) that he would no longer provide  General Practice (GP) services at the surgery from 4 December, 2020.  

The CCG is the organisation responsible for planning and paying for healthcare in Nottingham and Nottinghamshire.  The CCG had a responsibility to make sure GP services continued to be available to those patients registered at Queens Bower Surgery.  This led to the CCG putting in place arrangements for Rise Park Surgery to run the surgery temporarily. 

All registered patients were sent a letter explaining the changes in December 2020.  Information was also provided about how to register at an alternative practice if this was the patients’ choice. 

Current arrangements are temporary so what happens next?
With temporary arrangements in place, the CCG is now looking at how services can be  provided over the longer term.  There are many things the CCG has to take into consideration, one of which is to have a clear understanding of the impact any change to the way services are provided would have on those patients currently registered with Queens Bower Surgery. 

So far, a number of options have been put forward as follows;

  • The CCG to put in place arrangements to move patients to the list of another GP surgery in the area 
  • The CCG to identify  a new provider to deliver services to the patients of this practice from the current building located at 201 Queens Bower Road, Bestwood Park, Nottingham.
  • The CCG to identify a new provider to deliver services to the registered patients of this practice from a different building. It is important to note that no decisions have yet been made.  

It is important to note that no decisions have yet been made.  

Have your say by completing this survey

The CCG would like to understand what any change to the way services are provided  would have on patients prior to making any decisions on the way forward.  To help with this we would ask patients registered with Queens Bower Surgery to complete this survey to provide their views and opinions.
Please do not write your name or address anywhere on the survey.  All information will be kept strictly confidential and in accordance with the Data Protection Act 1998 and associated protocols.

To request this information in another language or format please contact the Engagement Team at: nnccg.team.engagement@nhs.net  or call or text 07385 360071.  If texting or leaving a message please provide your contact details and a member of the team will get back to you.


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* 1. How do you usually get to Queens Bower Surgery?

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* 2. How long a journey would be acceptable to you to access GP services?

  5-10 mins 10-20 mins 20-30 mins

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* 3. How many times have you used services provided at Queens Bower Surgery between January and November 2020?