The information available to me (for example, in leaflets at reception) cover all that I need to know about using the practice's services and looking after my dental care
|
|
|
|
|
|
I'm usually able to book appointments at times that suit me
|
|
|
|
|
|
When I have to pay for services, I believe the practice provides fair value for money
|
|
|
|
|
|
it's easy for me to enter and move around the building
|
|
|
|
|
|
The reception, treatment room and other parts of the practice are always clean, comfortable and tidy
|
|
|
|
|
|
Whenever I want to talk about anything privately I am able to do so in a quiet area
|
|
|
|
|
|
I always feel well treated when I call to make an appointment or visit
|
|
|
|
|
|
I have confidence in the knowledge and abilities of the dentists, hygienists and others involved in providing my dental care
|
|
|
|
|
|
I'm always treated with dignity, gentleness and care by the dentist and others
|
|
|
|
|
|
My opinion is always taken into account when my treatment options are being discussed and agreed
|
|
|
|
|
|
I felt the reception team dealt with my requirements politely and efficiently
|
|
|
|
|
|
The nurse I saw was friendly, informative and helpful
|
|
|
|
|
|