New Zealand Survey Question Title * 1. Where did you hear about us? Online search (Google) Knowing the M&S brand from spending time in the UK Saw an advertisement Through a friend Social media or blog Other (please specify) OK Question Title * 2. How often do you shop with us? This is my first time Once a year or less 2-4 times a year 5 or more times a year OK Question Title * 3. Please rate us on the following areas Poor Fair Good Very Good Excellent Site speed Site speed Poor Site speed Fair Site speed Good Site speed Very Good Site speed Excellent Search and navigation Search and navigation Poor Search and navigation Fair Search and navigation Good Search and navigation Very Good Search and navigation Excellent Visual appeal and contents Visual appeal and contents Poor Visual appeal and contents Fair Visual appeal and contents Good Visual appeal and contents Very Good Visual appeal and contents Excellent Availability of relevant information Availability of relevant information Poor Availability of relevant information Fair Availability of relevant information Good Availability of relevant information Very Good Availability of relevant information Excellent Checkout process Checkout process Poor Checkout process Fair Checkout process Good Checkout process Very Good Checkout process Excellent Delivery and return options Delivery and return options Poor Delivery and return options Fair Delivery and return options Good Delivery and return options Very Good Delivery and return options Excellent Sizing assistance (Size/Fit Guides) Sizing assistance (Size/Fit Guides) Poor Sizing assistance (Size/Fit Guides) Fair Sizing assistance (Size/Fit Guides) Good Sizing assistance (Size/Fit Guides) Very Good Sizing assistance (Size/Fit Guides) Excellent OK Question Title * 4. How likely is it that you would recommend our brand to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 5. Where else do you normally shop online? Please list at least 3 different online retailers. Store 1 Store 2 Store 3 OK Question Title * 6. Please share any further thoughts or issues you had with our website OK DONE
