Complaints

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* 1. How did you find out about the Complaints service?

Hospital staff

Friend or family member

Poster/leaflet

Website

Other (please specify)

Question Title

* 2. Did you delay complaining or consider not complaining because of concerns about the effect a complaint might have on future care?

Yes

No

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* 3. What could SaTH do to prevent concerns becoming formal complaints?

Increase the information available about how to raise a concern

Make it easier to contact the Patient Advice and Liaison Service (PALS)

Make it easier to speak to a member of staff on the ward

Submit a concern online

Dedicated phone number

Other (please specify)

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* 4. Have you raised a formal complaint at SaTH within the last 12 months?

Yes, within the last 12 months

No, more than 12 months ago

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* 5. Were the concerns you raised about:

Your own experience

The experience of someone else

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* 6. How did you first contact the Complaints Team to raise your complaint?

By letter

By phone

By email

Website

Other (please specify)

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* 7. Were you contacted by the Complaints Team to acknowledge receipt of your complaint by phone?

Yes

No