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* 1. How did you find out about the Complaints service?

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* 2. Did you delay complaining or consider not complaining because of concerns about the effect a complaint might have on future care?

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* 3. What could SaTH do to prevent concerns becoming formal complaints?

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* 4. Have you raised a formal complaint at SaTH within the last 12 months?

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* 5. Were the concerns you raised about:

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* 6. How did you first contact the Complaints Team to raise your complaint?

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* 7. Were you contacted by the Complaints Team to acknowledge receipt of your complaint by phone?

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