PTS Patient Experience Satisfaction Survey 2021 This won't take long... This quick survey is designed to help us understand how you use the current Patient Transport Service. The feedback you provide will help us plan and improve our future services.Please remember to press SUBMIT once you get to the very last page. Question Title * 1. Q1. Overall, how was your experience of our service? Very Good Good Neither good nor poor Poor Very Poor Don't Know Very Good Good Neither good nor poor Poor Very Poor Don't Know Question Title * 2. Please can you tell us the main reason for the answer you have given? Question Title * 3. Please tell us what we could have done better Question Title * 4. Which County were you collected from? Hampshire Buckinghamshire Milton Keynes (Buckinghamshire) Oxfordshire Berkshire Surrey Sussex Question Title * 5. Who usually books your non-emergency ambulance transport? GP Hospital Yourself Carer/ relative Other Question Title * 6. If you booked the transport yourself, did you find it easy to do? Yes No N/A, I did not book the transport myself Question Title * 7. Did you arrive for your appointment on time? More than 30 minutes early On time More than 45 minutes late More than 1 hour late Question Title * 8. Did your transport home arrive on time? More than 30 minutes early On time 45 minutes late More than 1 hour late Question Title * 9. Was the Vehicle... Yes No Clean & Tidy Clean & Tidy Yes Clean & Tidy No Suitable for your needs Suitable for your needs Yes Suitable for your needs No Comfortable Comfortable Yes Comfortable No Driven carefully Driven carefully Yes Driven carefully No Question Title * 10. Did the ambulance crew escort you to the reception desk of your destination and ensure that staff were made aware of your arrival? Yes No Not required Question Title * 11. Overall how satisfied were you with the quality of service you recieved? Very Satisfactory Above Satisfactory Satisfactory Unsatisfactory Very Unsatisfactory Question Title * 12. Any other Comments? Next