Introduction
We aim to offer the highest standard of service at all times. We would like to know about your recent experience of our repairs service. Please take a few minutes to complete this survey and share your views with us. 

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 01738 441088 or email enquiries@bellsmyre-ha.org

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* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Bellsmyre?

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* 2. Overall, how satisfied or dissatisfied are you with the quality of your home?

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* 3. How could we improve the quality of your home?  Please use this space to tell us:

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* 4. Thinking about your most recent repair, how satisfied or dissatisfied were you with the repairs service provided by Bellsmyre?

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* 5. How satisfied or dissatisfied were you with the following?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
Being able to arrange a suitable day / date / time for the repair to be carried out
The contractors turning up as arranged or keeping to an agreed day / date / time
Time taken before work started
The speed of completion of the work
The conduct of the contractor who carried out the work
The overall quality of the work
Keeping dirt and mess to a minimum
The repair being done 'right first time'
The contractors doing the job you expected

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* 6. If the arrangement you made for carrying out the repair was not kept, please tell us the date the repair was completed

Date / Time

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* 7. How could we improve our repairs service?  Please use this space to tell us:

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* 8. Order Number:

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* 9. Contractor:

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* 10. Further contact

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* 11. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

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