Readiness Assessment Lite. NOT EVERY COMPANY IS READY TO DELIVER MIND-BLOWINGLY AWESOME CUSTOMER EXPERIENCES...IS YOURS? Question Title * Contact Details Name Company Country Email Address OK Question Title * On the whole, my company delivers consistently good experiences to its customers and we receive good feedback scores. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company executives treat customer experience as the top priority. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * The executive team care more about long-term customer relationships than short-term financial gain. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * We have a large body of customers who regularly and openly express their love for our company without coercion or incentive. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company regularly analyses customer experiences to discover where extra value can and should be added. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company segments customers by psychographics more often than demographics. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company regularly provides employees with world-class training. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company proactively fixes customer issues without the customer needing to get in touch. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company has mapped/documented all customer experiences/journeys. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * My company understands each customer's successful outcome in each experience. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * The company makes decisions based on what is best for the customer over what will cost the least/save the most money. Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK DONE