Introduction

We aim to offer the highest standard of service at all times.  We would like to know your views on how we dealt with your recent complaint.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our staff team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. How satisfied or dissatisfied are you with the way we handled your complaint?

* 3. How satisfied or dissatisfied are you with the outcome of your complaint?

* 4. How could we improve the way we handle complaints?  Please use this box to tell us:

* 5. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

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