Adult Audiology Patient Satisfaction Survey

Please can you take a few minutes to complete our survey?

We welcome all feedback and your answers will be treated in the strictest confidence. We use the results of this survey to identify what our department does well and anything that we need to improve.

Question Title

* 1. To what extent do you agree or disagree with the following statements:

	Yes definitely	Some extent	No	Not sure	Not applicable
I was able to arrange today's appointment at a time that was convenient for me	I was able to arrange today's appointment at a time that was convenient for me Yes definitely	I was able to arrange today's appointment at a time that was convenient for me Some extent	I was able to arrange today's appointment at a time that was convenient for me No	I was able to arrange today's appointment at a time that was convenient for me Not sure	I was able to arrange today's appointment at a time that was convenient for me Not applicable
Before my appointment, it was clear how I could contact the Audiology Department if I needed to	Before my appointment, it was clear how I could contact the Audiology Department if I needed to Yes definitely	Before my appointment, it was clear how I could contact the Audiology Department if I needed to Some extent	Before my appointment, it was clear how I could contact the Audiology Department if I needed to No	Before my appointment, it was clear how I could contact the Audiology Department if I needed to Not sure	Before my appointment, it was clear how I could contact the Audiology Department if I needed to Not applicable
When I arrived at the department today, the reception staff were friendly and helpful	When I arrived at the department today, the reception staff were friendly and helpful Yes definitely	When I arrived at the department today, the reception staff were friendly and helpful Some extent	When I arrived at the department today, the reception staff were friendly and helpful No	When I arrived at the department today, the reception staff were friendly and helpful Not sure	When I arrived at the department today, the reception staff were friendly and helpful Not applicable
The waiting area was clean and comfortable	The waiting area was clean and comfortable Yes definitely	The waiting area was clean and comfortable Some extent	The waiting area was clean and comfortable No	The waiting area was clean and comfortable Not sure	The waiting area was clean and comfortable Not applicable
In my appointment, the Audiologist listened to what I had to say	In my appointment, the Audiologist listened to what I had to say Yes definitely	In my appointment, the Audiologist listened to what I had to say Some extent	In my appointment, the Audiologist listened to what I had to say No	In my appointment, the Audiologist listened to what I had to say Not sure	In my appointment, the Audiologist listened to what I had to say Not applicable
I had the opportunity to ask questions during my appointment today	I had the opportunity to ask questions during my appointment today Yes definitely	I had the opportunity to ask questions during my appointment today Some extent	I had the opportunity to ask questions during my appointment today No	I had the opportunity to ask questions during my appointment today Not sure	I had the opportunity to ask questions during my appointment today Not applicable
I understood the Audiologists instructions and explanations	I understood the Audiologists instructions and explanations Yes definitely	I understood the Audiologists instructions and explanations Some extent	I understood the Audiologists instructions and explanations No	I understood the Audiologists instructions and explanations Not sure	I understood the Audiologists instructions and explanations Not applicable
I felt involved in decisions about my care and treatment	I felt involved in decisions about my care and treatment Yes definitely	I felt involved in decisions about my care and treatment Some extent	I felt involved in decisions about my care and treatment No	I felt involved in decisions about my care and treatment Not sure	I felt involved in decisions about my care and treatment Not applicable
I was given a clear explanation about what would happen next in my care and treatment	I was given a clear explanation about what would happen next in my care and treatment Yes definitely	I was given a clear explanation about what would happen next in my care and treatment Some extent	I was given a clear explanation about what would happen next in my care and treatment No	I was given a clear explanation about what would happen next in my care and treatment Not sure	I was given a clear explanation about what would happen next in my care and treatment Not applicable
There were useful information leaflets available relating to my condition	There were useful information leaflets available relating to my condition Yes definitely	There were useful information leaflets available relating to my condition Some extent	There were useful information leaflets available relating to my condition No	There were useful information leaflets available relating to my condition Not sure	There were useful information leaflets available relating to my condition Not applicable

Question Title

* 2. Overall, how was your experience of our service?

Very good

Good

Neither good nor poor

Poor

Very poor

Don't know

Question Title

* 3. Any other comments about your experience of the Audiology Service e.g. things we do well, anything we can improve? Please add your contact information if you would like a reply.