Tell us what you think - you can win a £20 shopping voucher by taking part!

In these unprecedented times, it is crucial that we find out how residents were affected and are now feeling about the Coronavirus (COVID-19) pandemic. It is important that we have a good understanding of how residents' lives were impacted and the concerns that you are facing as we have moved out of lockdown, but still having to follow social distancing guidance and a new way of working and living.

We would like to use your feedback to inform our current and future local response efforts and to identify what we can do together to make things better for all residents living on the Chalcots Estate.

Chalcots Resident Engagement Framework Team take your privacy seriously, and will not use your personal information to identify you in the feedback report. We are keen to help enhance services and support based on collective feedback. However, from time to time we would like to contact you with details of other surveys/services/meetings that we will be holding.

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* 1. If you would like us to contact you: (please tick your preferred contact method, providing contact details) below.

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* 2. Personal Contact Information

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* 3. Section 1 - How did the Covid lockdown period affect you and what happened?

Have you or someone close to you tested positive for Coronavirus COVID-19?

*Please tick which applies to you

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* 4. Have you or someone close to you suspected to have had (COVID-19) based on symptoms, but have not been tested?

*Please tick which applies to you

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* 5. Do you care for someone who is vulnerable and therefore at greater risk from COVID-19?

*Please tick which applies to you

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* 6. Are you or someone close to you currently self-isolating or shielding?

*Please tick which applies to you

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* 7. How much has your physical activity increased or decreased since lockdown was introduced and the lifting of restrictions?

*Please tick which applies to you

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* 8. How do you feel the lockdown has affected your mental well-being?

*Please tick which applies to you

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* 9. Has the lockdown affected how safe you feel in your home, communal areas or Chalcots Estate?

*Please tick which applies to you

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* 10. Did you kept in touch (either via phone, online or in person) with family / friends during lockdown was introduced?

*Please tick which applies to you

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* 11. Did you speak to your neighbours and people in your local community more or less once lockdown was introduced?

*Please tick which applies to you

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* 12. Section 2 - Getting on with our lives after lockdown restrictions ended

Thinking about a year's time from now, how optimistic do you feel about each of the following:

*Please tick all that applies to you.

  Very Optimistic Quite Optimistic No feelings either way Quite Worried Very Worried Not Applicable
Your Health & Well-being
Your household income
Your local community
Your employment status
Your child / children's education

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* 13. Has your work situation changed as a result of the COVID-19 pandemic?

*Please tick which applies to you

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* 14. The Council, and many voluntary and community organisations, have put in place a range of support mechanisms to assist local residents.

Have you used any of the following resources during the lockdown or post lockdown?

*Please tick which applies to you

  Aware of Have used Have not used Unaware of
Councils hardship support
Foodbanks
Food support for people under 65
Food support for people aged over 65
Voluntary organisation to shop for you
Support from informal volunteering groups, e.g. Mutual Aid
Support from Faith Groups, e.g. churches and mosques
Support from other voluntary / community organisations
Support from your Tenants Residents Associations (TRA)

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* 15. Please tell us which of the following statements regarding advice and support apply to you:

*Please tick which applies to you

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* 16. Please tell us how satisfied or dissatisfied you are with Camden Council's communication during and post (COVID-19) pandemic.

*Please tick which applies to you

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
Information on the Council's website
Information in leaflets sent by post
Information displayed on block television screens
Posters displayed on noticeboards

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* 17. Please tell us how satisfied or dissatisfied you felt regarding the following services provided by Camden Council during the pandemic.

*Please tick which applies to you

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
Contact Call Centre
Estate Caretaker
Refuse and waste collection
Emergency repairs service
Rent Advice
Housing Tenancy Management
Local Councillor
Food parcels / collecting prescriptions etc.
Major Works
Project Teams
Quality
Inspector/s
Project Director

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* 18. If you indicated above that you were dissatisfied with any of the service/s that you received, please tell us why and what could be done better next time if we have a future lockdown.

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* 19. Please tell us how satisfied or dissatisfied you are with support provided by the following...

*Please tick which applies to you

  Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not Applicable
Camden Council
Local Councillors
Camden Officers
Tenants Residents Association (TRA)
Other local residents

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* 20. Getting in contact:

How easy did you find it get in contact with the following during the pandemic.

*Please tick which applies to you

  Very Easy Easy Neither Easy nor Hard Hard Very Hard
Individual Camden Officers
Camden Council
Tenants Residents Association (TRA)
Local Councillors
Other Residents

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* 21. If you made contact did you get a response?

  Yes No
Telephone
Email
Letter
In person

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* 22. Did the response meet your needs?

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* 23. If the response did not meet your needs, please tell us why.

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* 24. Would you be interested in joining the new Resident Engagement Framework working group/s?

These are start and finish groups that will carry out a set task or project to benefit the Chalcots Estate - these are not block specific groups and do not change or affect the work of your Tenants Residents Association (TRA).

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* 25. If you ticked YES which group/groups would you like to be part of? You can be on more than one group.

These opportunities are open to all residents living on the Chalcots.

You do not need to be part of the Tenants Residents Association (TRA) or any other existing resident group.

All WELCOME

*Please tick

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* 26. Post COVID lockdown - getting back to anew normal way of life.

Would you find it helpful to access any of the following services on the Chalcots Estate?

  Yes No
Debt Advice
Health and Well-being Advice / Activities
Help getting back to work
Access to accredited training opportunities

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* 27. Is there anything else you would like to tell us about living on the Chalcots Estate which we can help you with!

Thank you for taking the time to fill in this survey. All completed surveys that provide personal contact details will be entered into a prize draw.

If you need additional information please phone Kalice 07432 844 119 or Mandy 07494 881 274.

If you cannot send your completed survey by email and would like us to collect from your flat please call Kalice 07432 844 119 or Mandy 07494 881 274.

Closing Date: Midnight on Monday 2nd November 2020



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