Vascular Services at University Hospital North Durham

Help us to deliver high-quality patient care - your thoughts on your recent experience.
We are inviting you to share your views on your experience of accessing vascular services at University Hospital North Durham.
Given your experience of staying in hospital, as a result of having vascular surgery, we would like your views on how we can help to improve patient experience.  This includes whether you felt like you knew enough about your condition, your surgical procedure and rehabilitation services.  We also need your feedback on the information you received and your thoughts about the staff who cared for you.
Your feedback is very valuable as it will help inform the transition of services (as explained in the enclosed letter and leaflet) from University Hospital North Durham to Sunderland Royal Hospital, as well as helping to improve the care patients receive by learning from your experience.
Please can you complete this survey by 28 February 2019, and return it in the pre paid envelope.  You can also complete this survey online by going to https://www.surveymonkey.co.uk/r/R2HW8FP

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* 1. Please can you tell us when you had vascular surgery? (Please select one box only)

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* 2. What type of vascular surgery did you have? (Please tell us in the space below)

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* 3. When you found out you needed to have your surgery, did you feel you were told enough about your condition?

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* 4. Do you feel you were told enough about what was involved in your surgical procedure?

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* 5. Did a member of staff explain the risks and benefits of the operation or procedure in a way that you could understand?

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* 6. Did the consultants, nurses or staff answer any questions you had in a way you could understand?

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* 7. Do you feel you were given enough privacy when discussing your condition or treatment?

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* 8. Did you know enough about what you needed to do before your operation (for example, what you could eat and drink)?

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* 9. If you did not know enough about what you needed to do before your operation, please use the space below to tell us what we should tell people about in the future.

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* 10. How did you travel to the hospital for your operation?

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* 11. Did the letter you received with information about your appointment include clear directions to the hospital?

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* 12. Thinking about travelling for your operation, which of the following information would you find useful to receive with your appointment letter?

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* 13. Did you know where in the hospital to go?

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* 14. How do you feel about the length of time you had to wait between arriving at the hospital, and being moved to a ward?

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* 15. After your operation or procedure, did a member of staff explain how it went in a way you could understand?

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* 16. After your operation, were you given any information about support agencies, such as British Heart Foundation, Diabetes UK or the Stroke Association?

  Yes No Can't remember
Verbal information
 Information or patient leaflets to take away with you

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* 17. After your operation, were you given enough information about rehabilitation services you would need to access?

  Yes No Can't remember
Verbal information
Information or patient leaflets to take away with you

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* 18. Were you told how to access the rehabilitation services?

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* 19. Please tell us how much you agree or disagree with the below statements:

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Don't know/not applicable
I was well looked after by hospital staff
Hospital staff showed me compassion while I was a patient
I was treated with respect and dignity while I was in hospital

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* 20. Did the doctors or nurses give you or your family/carers all the information you/they needed to care for you when you got out of hospital?  This includes any written or printed information.

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* 21. It would help us to understand your answers better if we knew a little bit about you.  These questions are completely optional, but we hope you will complete them.  The information is collected anonymously and cannot be used to identify you personally.

How old are you?

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* 22. What is your gender?

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* 23. Does your gender identity match your sex as registered at birth?

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* 24. Are you currently pregnant or have you been pregnant in the last year?

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* 25. Are you currently?

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* 26. Do you have a disability, long term illness or health condition?

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* 27. What is the first half of your postcode? (for example - DH1 or SR1)

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* 28. Do you have any caring responsibilities? (Please tick all that apply)

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* 29. Which race or ethnicity best describes you? (Please select one box only)

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* 30. Which of the following term best describes your sexual orientation? (Please select one box only)

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* 31. What do you consider your religion to be? (Please select only one)

Thank you for taking the time to complete this survey

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