Section one – about you

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* Q1 To help us understand better how our policies can improve the taxi service delivered to you please identify your condition, disability or disabilities. You can select as many responses as apply to you.

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* If you select Other in Q1, Please specify

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* Q2 Does your disability or mobility issue require you to use any of the following (please select all that apply)?

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* Q3    When you travel by taxi, which of these statements best describe what you would need? You can select as many as apply to you.

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* If you select Other measures in Q3, Please specify

Section two – Hackney carriages
In this section, we want to know about your experience of using hackney carriages. These are taxis that can park on a rank in a town centre and be hailed as they are driving along. (Section three relates to pre-bookable minicabs or Private Hire Vehicles).

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* Q4 Which of the following best describes you with respect to your use of hackney carriages (taxis)

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* Q5 How do hackney carriage drivers meet your current needs? Please identify which if any of the following statements you agree with:

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* If you select Any other comments in Q5 Please specify

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* Q6 What is your view on the balance between the availability for Wheelchair Accessible Vehicle(WAV) hackney carriages in West Suffolk and the demand for them?

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* Q7 If you are unable to find a suitable hackney carriage when you need one, what do you do? (please tick all that apply)

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* If you select Other in Q7, Please state

Section three – Private hire vehicles

In this section, we want to know about your experience of using private hire vehicles. These are booked in advance, through an operator.

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* Q8 Which of the following best describes you with respect to your use of private hire vehicles (minicabs)

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* Q9 How do private hire taxi drivers meet your current needs? Please identify which if any of the following statements you agree with:

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* If you select Any other comments in Q9 Please specify

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* Q10 What is your view on the balance between the availability for WAV private hire vehicles in West Suffolk and the demand for them?

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* Q11 The ability to book private hire vehicles through an operator is an integral part of local transport provision. We are interested to know if operators are currently meeting your needs? Please select as many of the following statements that represent your views

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* If you select If I book sufficiently in advance operators will usually meet my needs  in Q11 please tell us how far in advance

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* Q12 If you are unable to book a suitable private hire vehicle when you need one, what do you do? (please tick all that apply)

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* If you select Other in Q12, Please state

Section four: your overall experience

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* Q13 Do any of the following statements apply to you?

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* If you select Other comment in Q13, Please state

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* Q14 Do you agree with the current policy that all new and replacement hackney carriage vehicles should be wheelchair accessible?

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* Q14 What changes do you think might improve the situation in West Suffolk for passengers with disabilities or other additional needs?

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* If you select Any other comments or suggestions in Q14, Please specify

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* Q15 Please sum up your experience of using taxis in West Suffolk?

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* Q16 Please tell us about any positive experiences you have had in using taxis in other places that you think could provide useful lessons for West Suffolk Council to learn from.

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* Q17 The provision of taxis differs slightly across the West Suffolk district. In order to help us understand patterns by area, please tell us whether you live in the area formerly covered by Forest Heath District Council (Brandon, Lakenheath, Mildenhall, Newmarket, Red Lodge and surrounding areas) or St Edmundsbury Borough Council (Bury St Edmunds, Haverhill and surrounding areas). If you don’t know this information, please tell us your postcode, minus the last two characters for example IP33 3

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* If you don’t know which zone you live in, please tell us your postcode, minus the last two characters for example IP33 3

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* Q18 If this survey has been filled in by someone else on your behalf, please state what their relationship is to you

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* If you select Other in Q18, Please specify

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* Please feel free to add any further questions or comments.

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