Kings Park Nursery Customer Survey

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* 1. Have you bought plants from King's Park Nursery this year?

Yes

Please give detail...

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* 2. How do you rate the following?

	Excellent	Good	Average	Needs improvement	Poor
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Average	Customer Service Needs improvement	Customer Service Poor
Value for Money	Value for Money Excellent	Value for Money Good	Value for Money Average	Value for Money Needs improvement	Value for Money Poor
Plant range	Plant range Excellent	Plant range Good	Plant range Average	Plant range Needs improvement	Plant range Poor
Staff friendliness	Staff friendliness Excellent	Staff friendliness Good	Staff friendliness Average	Staff friendliness Needs improvement	Staff friendliness Poor
Staff knowledge	Staff knowledge Excellent	Staff knowledge Good	Staff knowledge Average	Staff knowledge Needs improvement	Staff knowledge Poor
Parking	Parking Excellent	Parking Good	Parking Average	Parking Needs improvement	Parking Poor
'shopping experience' (how easily did you find the plants you were looking for)	'shopping experience' (how easily did you find the plants you were looking for) Excellent	'shopping experience' (how easily did you find the plants you were looking for) Good	'shopping experience' (how easily did you find the plants you were looking for) Average	'shopping experience' (how easily did you find the plants you were looking for) Needs improvement	'shopping experience' (how easily did you find the plants you were looking for) Poor
Signage (getting to the nursery)	Signage (getting to the nursery) Excellent	Signage (getting to the nursery) Good	Signage (getting to the nursery) Average	Signage (getting to the nursery) Needs improvement	Signage (getting to the nursery) Poor

Any additional comments?

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* 3. How likely are you to recommend the nursery to others?

Very unlikely

unlikely

possibly

I will

I have already and I will again!

Very unlikely

unlikely

possibly

I will

I have already and I will again!

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* 4. Do you have any ideas/suggestions of things you would like us to sell in the future (such as pots, gardening accessories, plant species etc)?

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* 5. How do you feel about our opening times (please tick all that apply)

Great, you've got them right

I’d like it if you opened for longer at the weekends

I think you should open all year

It would be good if you could open at Christmas

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* 6. What is your postcode?

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* 7. Have you seen (or heard) any of the following advertising for the nursery this year (tick all that apply)?

Google page

Facebook

Website

Radio

Local magazine

Daily Echo newspaper

BCP Council newsletter (print or email)

Recommended by a friend

Other (please specify)

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* 8. Do you think there is any information missing from our website, that would be helpful? (www.kingsparkplants.co.uk)

Yes

Other (please specify)

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* 9. Which of the following age bands do you fall into? (Please tick one option)

Under 18 years

18 - 24 years

25 - 34 years

35 - 44 years

45 - 54 years

55 - 64 years

65+ years

Prefer not to say

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* 10. Are you: (Please tick one option)

Female

Male

Prefer not to say

Other (please specify if you wish)

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* 11. What is your ethnic group? (Please tick one option)

White English / Welsh / Scottish / Northern Irish / British

White Irish

White Gypsy or Irish Traveller

Any other White background (please specify below if you wish)

Mixed White & Black Caribbean

Mixed White & Black African

Mixed White & Asian

Any other Mixed/ Multiple ethnic background (please specify below if you wish)

Black / British Caribbean

Black / British African

Any other Black / African / Caribbean background (please specify below if you wish)

Asian / British Indian

Asian / British Pakistani

Asian / British Bangladeshi

Asian / British Chinese

Any other Asian background (please specify below if you wish)

Arab

Any other ethnic group (please specify below if you wish)

Prefer not to say

Other (please specify)

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* 12. What is your religion or belief? (Please tick one option)

No religion

Christian (including Church of England, Catholic, Protestant and all other Christian denominations)

Buddhist

Hindu

Jewish

Muslim

Sikh

Any other religion or belief (please specify below if you wish)

Prefer not to say

Other (please specify)

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* 13. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? Include problems related to age (Please tick one option)

Yes, limited a lot

Yes, limited a little

Prefer not to say

Kings Park Nursery Customer Survey

Please tell us about your experience with King's Park Nursery

Question Title

* 1. Have you bought plants from King's Park Nursery this year?

Question Title

* 2. How do you rate the following?

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* 3. How likely are you to recommend the nursery to others?

Question Title

* 4. Do you have any ideas/suggestions of things you would like us to sell in the future (such as pots, gardening accessories, plant species etc)?

Question Title

* 5. How do you feel about our opening times (please tick all that apply)

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* 6. What is your postcode?

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* 7. Have you seen (or heard) any of the following advertising for the nursery this year (tick all that apply)?

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* 8. Do you think there is any information missing from our website, that would be helpful? (www.kingsparkplants.co.uk)

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* 9. Which of the following age bands do you fall into? (Please tick one option)

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* 10. Are you: (Please tick one option)

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* 11. What is your ethnic group? (Please tick one option)

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* 12. What is your religion or belief? (Please tick one option)

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* 13. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? Include problems related to age (Please tick one option)

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* 14. And finally....if you would like us to contact you about your answers, please give us your name, telephone number and/or email here: