* 1. Citizens Advice can help if you have a problem with money you owe, anything about benefits, problems at work or with housing, consumer, family or immigration issues. Did you know this?

* 2. Have you ever wanted help on any of these things but did not use us. Please tick all that apply?

* 3. We run 7 drop in (no appointment needed) sessions a week in Bath, Midsomer Norton and Keynsham, a telephone help line Monday to Friday and follow up appointments if you need them. If you wanted our advice what is the best way for you to get help?

* 4. Please can you tell us the reasons for your choices?

* 5. Currently you can drop into our offices between 9.30 am - 2 pm. Is there a better time for you?

* 6. Currently you can ring us between 10 am - 4 pm. Is there a better time for you?

* 7. Please tell us anything about why you have not or would not want to use our service.

* 8. What is your Postcode?

* 9. How did you hear about this survey?