Best Business Broadband Award

For providers offering broadband to businesses

Entry criteria

Entrants must be an ISP which provides business connectivity.

Judging process

The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.

Broadband entrants are required to undergo a period of technical testing from 12th February 2018 to 31st March 2018. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.

Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.
Judging criteria:

- Price and value for money
- Installation costs
- Geographical availability
- Reliability and SLAs
- Broadband speeds - upload and download
- Investment and innovation in networks
- Packages available
- Flexibility and responsiveness to businesses needs
- Value added services for businesses (disaster recovery, hosting, VoIP etc)
- Account management and support for businesses
- Innovation in the past 12 months
- IPv6 availability
- Data usage allowance
- Cyber security protection
- IP address provision
The written entry deadline is 29th March 2018.

* 1. Please provide the following:

* 2. In 30 WORDS why should you win this award?

* 3. How does your business broadband service and packages offer value for money? (150 words)

* 4. What distinguishes your products and services from that of your competitors? (150 words)

* 5. What investment and innovation have you made in your services over the last year? (150 words)

* 6. How has your customer base developed in the last 12 months? (150 words)

* 7. How do you ensure a resilient and reliable service for businesses? (150 words)

* 8. What value added services, contract options and flexibility do you offer business customers? (150 words)

* 9. What are the key features of your customer service and technical support? (150 words)