Children's Services would like feedback from parents and carers.

Dear Parents and Carers,
We would like your help to improve our services.  Please could you take a few minutes to complete this on line questionnaire to tell us about the service and support you have had from Children's Services as you have gone through the Education, Health and Care Plan process.  We would like to know what we do that is good and where we need to improve.  Thank you.

* 1. Is this your first review/family meeting?

* 2. How old is your child?

* 3. Did you receive your paperwork in time for the review/family meeting?

* 4. Did you receive your draft EHC plan in time?

* 5. Did you receive your final EHC plan in time? 

* 6. How well do you feel the review/family meeting was conducted?

* 7. Did your child have the opportunity to input into the plan?

* 8. Did you feel able to say everything at the meeting that you wanted to?

* 9. Is your child's plan clear and easy to understand?

* 10. Did you receive information about the appeal process and about the mediation process?

* 11. Did our staff return your calls promptly?

* 12. Did our staff explain why decisions were made and explain what was happening?

* 13. Did our staff listen to your views?

* 14. Did our staff treat you with respect?

* 15. Did our staff explain who they were and what their role was?

* 16. What do you think we do that is good?

* 17. What do you think we could do better?

* 18. Which area do you live in?

* 19. What is the name of your assessment officer?

* 20. You don't have to give us your details if you don't want to, but if you would like to tell us your name it will help us to act on your feedback.