Sign of the Times Customer Feedback Survey Listening to our customers has always been important to Sign of the Times. Please answer this quick 5 minute survey to help us be the best we can be. OK Question Title * 1. What do you like best about Sign of the Times? Select all that apply. Wide range of different products Photography, video and descriptions online Packaging, delivery and returns online Customer service Curated product selection Product quality Product prices Instagram/facebook content Website ease of use Flagship London store Other (please specify) OK Question Title * 2. What areas do you think we should focus on improving? Select all that apply. Packaging, delivery and returns online Wide range of different products Customer service Flagship London store Website ease of use Instagram/facebook content Product quality Photography, video and descriptions online Curated product selection Product prices Other (please specify) OK Question Title * 3. What other preloved luxury websites & instagram accounts do you like to shop from and why? OK Question Title * 4. What motivates you to buy items second hand? Select all that apply. Finding items that are unique Investing in pieces I will get a lot of wear out of It's fashionable to wear second hand items Being part of the sustainable, circular fashion economy The positive environmental impact of not buying new Knowing the previous owner gets some money back Giving to charity Looking for particular items I missed in a previous season Cheaper price OK Question Title * 5. Please choose your 5 most important website features when shopping for clothing online A large product selection to choose from Items shown in a video Detailed descriptions with information on size and fit, condition, material and washing instructions Free shipping Live chat Alternative/similar product suggestions Wear it with outfit suggestions Items photographed on a model Items photographed laid flat (not on a model) A personalised experience tailored to my favourite brands OK Question Title * 6. We have exciting new stock coming in all of the time. How do you like to hear about new items? Select all that apply. Instagram stories: product photos Instagram stories: live videos Facebook updates Whatsapp messages Text messages Instagram stories: product videos Email newsletters Website browser notifications Instagram TV OK Question Title * 7. What products would you like us to sell more of? OK Question Title * 8. Have you purchased anything from our website? Yes No Not yet, but I am thinking about it OK Question Title * 9. Thank you for your time! Finally, do you have any particular improvements you would suggest for our website, wearesott.com? OK DONE