Healthwatch Stockton-on-Tees works with local people, patients, services users, carers, community groups, organisations, service providers and commissioners to help improve local health and social care services to ensure they are meeting the needs of the local community. 

As part of our 2018/19 work plan, we would like to hear the views of residents, staff and those who have friends or relatives who live in care homes in Stockton-on-Tees. Your feedback will be used in a report aimed at improving residential care home experiences and sharing good practice. 

All responses will be anonymous.

If you have any questions or would like us to send out a paper copy then please get in touch with a member of the Healthwatch team on 01642 688312 or email healthwatchstockton@pcp.uk.net.

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* 1. What is the name of the care home where your relative/friend lives?

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* 2. Do you receive financial support from either the council or from the NHS towards your care home fees?

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* 3. The home is managed well, and the Care Home Manager is available to talk about any issues I may have.

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* 4. The care home staff have the necessary skills and time to carry out their role.

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* 5. Staff involve residents and, where required, their family and friends, in discussions about their care needs and how these may change over time.

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* 6. Residents receive adequate daily stimulation and there is a varied programme of activities for residents to enjoy.

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* 7. Staff are able to support the residents to get involved in community activities outside of the care home environment where possible.

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* 8. There is always a choice of meals available and the food is of an acceptable quality.

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* 9. The home is kept clean and tidy.

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* 10. There is regular access to healthcare professionals (nurses, doctors, dentists, opticians, chiropodists etc) as required.

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* 11. There is regular access to social care professionals e.g. social workers.

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* 12. The care home can accommodate residents personal, cultural, religious and lifestyle needs.

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* 13. Care home staff actively seek out the views of residents and their family and friends.

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* 14. Care home staff take action based upon feedback from residents, their family and their friends.

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* 15. There is a clear and understandable complaints procedure which I have been made aware of.

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* 16. Is there anything else you would like to tell us about your (or your friend / relatives) care home experience?

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* 17. If you would like to receive Healthwatch Stockton-on-Tees' newsletter and a copy of our care home report then please leave your contact details below:

If you do not wish to leave your contact details then the report will be published on our website: www.healthwatchstocktonontees.co.uk

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