Your Voice Counts - Your views on the Bradgate Mental Health Unit Survey

Question Title

* 1. How timely did you find the service offered at the Unit? (how long did you have to wait when you visited, did everything happen at the time promised, did you get prompt responses to any questions?)

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better than expected

Is there anything you would like to tell us about the timeliness of the service maybe something that went well or something that did not go so well?

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* 2. What did you think of the information you were given by the Unit? (was there enough, was the quality ok, was it accurate, clear and concise and were you kept informed?)

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better then expected

Is there anything you would like to tell us about the information you received something that was good about it or could be improved?

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* 3. How professional was the service you were offered? (you were treated with dignity, staff were competent, was your confidentiality respected?)

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better than expected

Is there anything you would like to tell us about the professionalism and the service, something that was good or could be better?

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* 4. What do you think about the attitude of the staff at the unit? (were they friendly, polite, sympathetic, helpful, sincere, courteous, willing to help?)

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better than expected

Is there anything you would like to tell us about the attitude of staff at the unit particularly if someone has gone that 'extra mile' for you?

Question Title

* 5. Overall, how would you rate your experience of the Unit?

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better than expected

Is there anything you would like to tell us about the service something that is good about it or something that could be improved?

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* 6. If you could identify one thing to improve Bradgate Mental Health Unit & the service it provides what would that one thing be?

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* 7. I have answered this questionnaire as:

Current Patient

Discharged Patient

Carer (a carer is anyone who cares, unpaid, for a friend or family member due to illness, disability, a mental health problem or an addiction cannot cope without their support)

Care Worker (paid)

Family Member

VCS Organistion

Health Professional (please specify)

Other (please specify)

Please specify

Question Title

* 8. If you answered question 7 as a carer how would you rate the support you were offered at time of inpatient stays, preparation for discharge and post discharge?

1. Much worse than expected

2. Somewhat worse than expected

3. About what I expected

4. Better than expected

5. Much better than expected

Is there anything you would like to tell us about the support you were offered?

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* 9. If you're a discharged patient we would also like to know about community based support that was available to you. Were details of these services included in your care plan, did you access them and how helpful were they?

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* 10. When did you last use the services at the Bradgate Mental Health Unit?

Within the last 3 months

3 - 6 Months ago

6 - 12 Months ago

More than 12 months ago

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* 11. What district/ borough do you live in?

Charnwood

Blaby

Oadby & Wigston

Harborough

Melton

North West Leicestershire

Hinckley & Bosworth

Leicester City

Rutland

Out of area

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* 12. What is your gender?

Male

Female

Transgender

Prefer not to say

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* 13. How old are you?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 or over

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* 14. What is your ethnic group?

English/Welsh/Scottish/Northern Irish/British

Irish

Gypsy or Irish Travellers

Any other (white)

White & Black Caribbean

White & Black African

White & Asian

Any other mixed/multiple ethnic background

Indian

Pakistani

Bangladeshi

Chinese

Any other Asian background

African

Caribbean

Any other Black/African/Caribbean background

Any other

Prefer not to say

Your Voice Counts - Your views on the Bradgate Mental Health Unit

Introduction

Question Title

* 1. How timely did you find the service offered at the Unit? (how long did you have to wait when you visited, did everything happen at the time promised, did you get prompt responses to any questions?)

Question Title

* 2. What did you think of the information you were given by the Unit? (was there enough, was the quality ok, was it accurate, clear and concise and were you kept informed?)

Question Title

* 3. How professional was the service you were offered? (you were treated with dignity, staff were competent, was your confidentiality respected?)

Question Title

* 4. What do you think about the attitude of the staff at the unit? (were they friendly, polite, sympathetic, helpful, sincere, courteous, willing to help?)

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* 5. Overall, how would you rate your experience of the Unit?

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* 6. If you could identify one thing to improve Bradgate Mental Health Unit & the service it provides what would that one thing be?

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* 7. I have answered this questionnaire as:

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* 8. If you answered question 7 as a carer how would you rate the support you were offered at time of inpatient stays, preparation for discharge and post discharge?

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* 9. If you're a discharged patient we would also like to know about community based support that was available to you. Were details of these services included in your care plan, did you access them and how helpful were they?

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* 10. When did you last use the services at the Bradgate Mental Health Unit?

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* 11. What district/ borough do you live in?

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* 12. What is your gender?

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* 13. How old are you?

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* 14. What is your ethnic group?

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* 15. If you would like to receive a copy of the final report and be added to our mailing list please provide your email address below.