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* Case reference

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* At the time of completing this questionnaire what is happening with your complaint?

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* It was easy to find out how to contact the Public Services Ombudsman for Wales.

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* How did you find out about us?

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* Information provided was accurate and easy to understand.

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* Staff were helpful and treated me with courtesy and respect.

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* Staff understood my query / complaint.

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* I was given a clear explanation of what would happen to my query/complaint and we did what we said we would do.

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* If you asked for help to make your complaint, we met your needs and communicated with you throughout in the way you requested

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* We made our role clear and we told you what we could and could not do.

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* If we found fault, we helped you get a suitable outcome.

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* If we were unable to help you with your complaint, you were signposted to someone who could

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* We kept you informed of the progress of your complaint

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* We fully explained the reasons behind our decisions

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* Is there anything you want to add?

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