Public Services Ombudsman for Wales Customer Satisfaction 2019-20 Question Title * Case reference OK Question Title * At the time of completing this questionnaire what is happening with your complaint? OK Question Title * It was easy to find out how to contact the Public Services Ombudsman for Wales. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * How did you find out about us? OK Question Title * Information provided was accurate and easy to understand. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * Staff were helpful and treated me with courtesy and respect. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * Staff understood my query / complaint. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * I was given a clear explanation of what would happen to my query/complaint and we did what we said we would do. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * If you asked for help to make your complaint, we met your needs and communicated with you throughout in the way you requested Strongly Agree Agree Disagree Strongly Disagree OK Question Title * We made our role clear and we told you what we could and could not do. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * If we found fault, we helped you get a suitable outcome. Strongly Agree Agree Disagree Strongly Disagree OK Question Title * If we were unable to help you with your complaint, you were signposted to someone who could Strongly Agree Agree Disagree Strongly Disagree OK Question Title * We kept you informed of the progress of your complaint Strongly Agree Agree Disagree Strongly Disagree OK Question Title * We fully explained the reasons behind our decisions Strongly Agree Agree Disagree Strongly Disagree OK Question Title * Is there anything you want to add? OK DONE