Complete this quick survey to self-assess your capabilities

Once completed please return to our website.

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* 1. We know which customers generate most of our income

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* 2. We know which customers we should focus on and do so

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* 3. We understand which parts of our proposition that they value and those they do not

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* 4. We have invested in the right delivery channels to satisfy how they want our proposition delivered

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* 5. Our customer segmentation reflects actual customer attitudes and behaviour

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* 6. We have a clear understanding where next year's revenue will com from

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* 7. Happy with your answers?

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