SBHA Residents’ Confidential Survey

Living through the Coronavirus (COVID-19)

Tell us what you think -

The Residents Voice (RV) Scrutiny Panel have selected for their first scrutiny review to find out how SBHA residents were affected by the pandemic and identify if there is anything different that should be done if we experience a second wave and the need for residents to self isolate. We know that we are all living in uncertain times and each of us have been affected in different ways so your feedback will help us to identify what we can do together to make things better for our residents.

Survey closes midnight on 16th October 2020

If you are unable to complete the survey online, contact Claire Adams Governance Officer on 02089 964 788 or email Claire.Adams@sbha.co.uk to send you a paper copy.

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* 1. The Residents Voice (RV) takes your privacy seriously, and will not use your personal information to identify you personally in the Covid-19 feedback report. However, from time to time The Residents Voice (RV) would like to contact you with details of other surveys/services/meetings that we will be holding.

a) Are you happy to be contacted by The Resident Voice (RV)?

Yes

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* 2. b) If you indicated YES, please tick your preferred method of contact

Post

Email

Phone

Text Message

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* 3. a) Please provide your personal contact details if you wish to be entered into the prize draw to win a £20 shopping voucher.

Name

Address

Address 2

City/Town

ZIP/Postal Code

Email Address

Phone Number

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* 4. Impact of Covid-19 pandemic on your / family

	Yes	No	Prefer not to say
During the Covid-19 pandemic did you or anyone in your household become ill with symptoms?	During the Covid-19 pandemic did you or anyone in your household become ill with symptoms? Yes	During the Covid-19 pandemic did you or anyone in your household become ill with symptoms? No	During the Covid-19 pandemic did you or anyone in your household become ill with symptoms? Prefer not to say
Has anyone tested positive for Covid-19 in our home?	Has anyone tested positive for Covid-19 in our home? Yes	Has anyone tested positive for Covid-19 in our home? No	Has anyone tested positive for Covid-19 in our home? Prefer not to say
If anyone in your home has had Covid-19 have they been left with any side effects that affect their ability to work, care for themselves and make them vulnerable.	If anyone in your home has had Covid-19 have they been left with any side effects that affect their ability to work, care for themselves and make them vulnerable. Yes	If anyone in your home has had Covid-19 have they been left with any side effects that affect their ability to work, care for themselves and make them vulnerable. No	If anyone in your home has had Covid-19 have they been left with any side effects that affect their ability to work, care for themselves and make them vulnerable. Prefer not to say
Have you updated your tenancy details to inform SBHA that extra support may be required?	Have you updated your tenancy details to inform SBHA that extra support may be required? Yes	Have you updated your tenancy details to inform SBHA that extra support may be required? No	Have you updated your tenancy details to inform SBHA that extra support may be required? Prefer not to say

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* 5. a) Did you feel that you had enough information / advice from SBHA to help you to live safely in your home during lockdown?

Yes

b) If you answered NO, tell us what additional information would have helped you? Provide details below.

(Please comment)

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* 6. Communicating with SBHA

	Yes	No
Did you call or email SBHA during the pandemic for advice / support or to deal with a problem in your home?	Did you call or email SBHA during the pandemic for advice / support or to deal with a problem in your home? Yes	Did you call or email SBHA during the pandemic for advice / support or to deal with a problem in your home? No
Was the issue that you reported resolved for you?	Was the issue that you reported resolved for you? Yes	Was the issue that you reported resolved for you? No

If you answered NO above, please give details so we can understand why you could not be helped.

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* 7. a) Were you happy that only emergency repairs to your home could be completed during the pandemic?

Yes

b) If you answered NO above, please provide details.

(Please Comment)

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* 8. a) If you needed to contact a SBHA officer during the pandemic, were you able to make contact and get a response in a timely manner?

Yes

b) If you answered NO, please tell us what happened. Provide details below.

(Please comment)

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* 9. a) If you contacted SBHA by telephone how long did it take to access the service? Please tick the time that you waited.

1) Under 10 minutes

2) 10 - 30 minutes

3) 30 - 60 minutes

4) If longer, please specify

(Please Specify)

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* 10. a) Did you during the pandemic seek support and advice from any of the following services - please tick all that apply.

	Yes	No
Tenancy Management	Tenancy Management Yes	Tenancy Management No
Responsive Repairs Service	Responsive Repairs Service Yes	Responsive Repairs Service No
Rent and Debt Advice	Rent and Debt Advice Yes	Rent and Debt Advice No
Estate Services	Estate Services Yes	Estate Services No
Local Council Community Hub	Local Council Community Hub Yes	Local Council Community Hub No
Foodbank (External)	Foodbank (External) Yes	Foodbank (External) No
Other Agencies	Other Agencies Yes	Other Agencies No

If you answered YES above, where you satisfied with the support and advice you received.

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* 11. b) If you were NOT satisfied with the help and support you received, tell us why - provide details below.

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* 12. a) If you had a SBHA responsive repairs operative to complete an emergency repair in your home during the pandemic, did you feel comfortable to let them in?

Yes

b) If you said NO, tell us why? Please provide details.

(Please Comment)

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* 13. How do you prefer to contact SBHA by email, telephone, video call or online? Please tick all that apply.

Email

Telephone

Video Call

Online

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* 14. a) During the pandemic did you find SBHA website provided you with helpful information?

Yes

b) If you answered NO, what was not there or missing that you needed to help you? Please provide details below.

(Please Comment)

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* 15. What were the main issues that you experienced during the pandemic? Please tick all that apply.

Loneliness

Loss of Income

Not able to pay my rent / services charge or mortgage

Not able to get food supplies

Not able to contact SBHA

Not able to get information about keeping safe

Afraid to go out

Other, please specify

(Please Comment)

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* 16. What positive experience / outcome did you experience during lockdown? Please comment below.

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* 17. Did you experience during the pandemic..... Please tick all that apply.

Increase community spirit

Increase in family / friends contact

Supporting your neighbour

Receiving support from a neighbour

Other - provide details below

(Please comment)

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* 18. Now we are in uncertain times with Covid-19 and the potential for more lockdowns - what, if anything, could SBHA do to help you next time?

Make contact to check on my wellbeing

Provide updates on changes to the service that residents receive

Provide advice on how to get support if I have lost my job

Provide information on how to contact officers / services

Provide contact details for other external organisations that can support residents

Debt and benefit advice

Sustaining my tenancy

Other (please specify)

(Please Specify)

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* 19. Please indicate if you would like to find out more or join The Resident Voice Scrutiny Panel (RV). Please indicate below.

Yes

If you answer YES, we will be in touch with you shortly.

Thank you for taking the time to complete our survey.

Kind regards,

The Resident Voice Scrutiny Panel (RV)