Best Superfast Broadband Award

For providers offering residential superfast broadband services (30Mbps or above)

Entry criteria:

Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.

Judging process

The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.

Broadband entrants are required to undergo a period of technical testing from 12th February 2018 to 31st March 2018. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.

Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.

Judging criteria

- Price and value for money
- Geographical availability
- Reliability
- Broadband speeds
- Investment and innovation in networks and technology
- Packages available
- Contract options
- Value added services (ie free use of hotspots, quad play)
- Fair use and traffic management policies
- IPv6 capability
- Cyber security protection
- Innovation in the past 12 months
- Broadband speeds - upload and download
- End user equipment provided
The deadline for submission is 29 March 2018.

* 1. Please provide the following:

* 2. In 30 WORDS why should you win this award?

* 3. How have you improved the overall quality of your broadband packages in the past 12 months? (150 words)

* 4. How does your superfast broadband service offer value for money? (150 words)

* 5. What investment and innovation have you made in your services over the last year? (150 words)

* 6. How do you ensure the safety and security of your customers’ online experience? (150 words)

* 7. What investments have you made in infrastructure or services in the last 12 months? (150 words)

* 8. What further characteristics distinguish your service from that of your competitors? (150 words)