Best Superfast Broadband Award

For providers offering residential superfast broadband services (30Mbps or above)

Entry criteria:

Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.

Judging process

The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.

Broadband entrants are required to undergo a period of technical testing from 12th February 2018 to 31st March 2018. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.

Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.

Judging criteria

- Price and value for money
- Geographical availability
- Reliability
- Broadband speeds
- Investment and innovation in networks and technology
- Packages available
- Contract options
- Value added services (ie free use of hotspots, quad play)
- Fair use and traffic management policies
- IPv6 capability
- Cyber security protection
- Innovation in the past 12 months
- Broadband speeds - upload and download
- End user equipment provided
 
The deadline for submission is 29 March 2018.

Please provide the following:

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* 1. Please provide the following:

In 30 WORDS why should you win this award?

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* 2. In 30 WORDS why should you win this award?

How have you improved the overall quality of your broadband packages in the past 12 months? (150 words)

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* 3. How have you improved the overall quality of your broadband packages in the past 12 months? (150 words)

How does your superfast broadband service offer value for money? (150 words)

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* 4. How does your superfast broadband service offer value for money? (150 words)

What investment and innovation have you made in your services over the last year? (150 words)

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* 5. What investment and innovation have you made in your services over the last year? (150 words)

How do you ensure the safety and security of your customers’ online experience? (150 words)

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* 6. How do you ensure the safety and security of your customers’ online experience? (150 words)

What investments have you made in infrastructure or services in the last 12 months? (150 words)

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* 7. What investments have you made in infrastructure or services in the last 12 months? (150 words)

What further characteristics distinguish your service from that of your competitors? (150 words)

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* 8. What further characteristics distinguish your service from that of your competitors? (150 words)

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