Best Superfast Broadband Award

For providers offering residential superfast broadband services (30Mbps or above)

Entry criteria:

Entrants must be an ISP offering broadband connections of 30 Mbps or above to residential consumers.

Judging process

The judging process is formed of two stages: a period technical testing followed to determine the shortlist and then a written entry form used by the judging panel to determine the winner.

Broadband entrants are required to undergo a period of technical testing from 12th February 2018 to 31st March 2018. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). The best performing entrants will form a finalist shortlist.

Entrants must also submit a written entry form based on the below judging criteria to determine a winner from the shortlisted finalists.

Judging criteria

- Price and value for money
- Geographical availability
- Reliability
- Broadband speeds
- Investment and innovation in networks and technology
- Packages available
- Contract options
- Value added services (ie free use of hotspots, quad play)
- Fair use and traffic management policies
- IPv6 capability
- Cyber security protection
- Innovation in the past 12 months
- Broadband speeds - upload and download
- End user equipment provided
The deadline for submission is 29 March 2018.

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* 1. Please provide the following:

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* 2. In 30 WORDS why should you win this award?

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* 3. How have you improved the overall quality of your broadband packages in the past 12 months? (150 words)

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* 4. How does your superfast broadband service offer value for money? (150 words)

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* 5. What investment and innovation have you made in your services over the last year? (150 words)

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* 6. How do you ensure the safety and security of your customers’ online experience? (150 words)

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* 7. What investments have you made in infrastructure or services in the last 12 months? (150 words)

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* 8. What further characteristics distinguish your service from that of your competitors? (150 words)