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* 1. What INFORMATION were asked to find and review?

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* 2. Where you able to find the information?

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* 3. If no, why?

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* 4. On a scale of 1-5, 1 being the lowest and 5 being the highest, how easy was it to find the information?

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* 5. Why did you select that score?

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* 6. What information about the topic was available?

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* 7. What information couldn’t you find that you would have expected to find?

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* 8. Do you feel that you would further need to speak to a Home Group colleague before you felt confident about the topic?

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* 9. Was the information easy to read?

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* 10. If no, why?

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* 11. Was the information useful?

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* 12. If no, why?

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* 13. Did you find any information to be conflicting i.e. was unclear what you would need to do next, etc?

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* 14. If so, could you tell us what information this was?

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* 15. Did you use the search functionality on the website?

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* 16. If so, how many results returned?

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* 17. Would you use the website again next time you need to complete this task for yourself?

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* 18. After using the search function, did you feel confident in picking the most relevant search result for the topic?

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* 19. On a scale of 1-5, 1 being the lowest and 5 being the highest, how much effort did you personally have to put in to find the information?

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* 20. Please describe your overall experience during your search for information

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* 21. Have you visited the Home Group website before today to complete this action?

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* 22. What is your date of birth?

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* 23. What is your employment status? If employed, what is your occupation?

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* 24. What is your gender?

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* 25. How often do you use the internet per week?

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