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Hertfordshire Community NHS Trust want to improve our Community Paediatricians Service and are seeking opinions from parents and carers on how to do this. This survey is anonymous and will not capture any information about your personal circumstances. It should take around 5-10 minutes to complete. Thank you for your time in completing.

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* 1. How old is your Child or Young Person?

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* 2. How long have you been under the care of Community Paediatrician services in South and West Hertfordshire?

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* 3. Which site did you visit for your Paediatrician input?

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* 4. Thinking about your last visit to the service, it was easy to find the location

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* 5. Thinking about your last visit to the service, the parking was convenient.

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* 6. Thinking about your last visit to the service, the reception staff were friendly and welcoming

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* 7. Thinking about your last visit to the service, the waiting area was easy to find

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* 8. Do you have any other comments about visiting the service? 

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* 9. The waiting area provided toys to occupy my child or young person whilst we waited to be seen

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* 10. Within the waiting area, the noise levels were ok

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* 11. Within the waiting area, the colours were easy for my child or young person to look at

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* 12. Within the waiting area, the lighting was acceptable 

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* 13. A sensory space in the waiting area would benefit my child or young person

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* 14. Within the waiting area, there was sufficient seating and space 

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* 15. Within the waiting area, patient confidentiality is respected

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* 16. Do you have any other comments about the waiting area?

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* 17. When attending the appointment with the doctor, you were seen at the booked appointment time

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* 18. During the appointment the doctor clearly explained how my child or young person is developing

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* 19. During the appointment, the length of time spent with the doctor was sufficient 

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* 20. During the appointment the doctor explained the next steps for my child or young person

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* 21. During the appointment, my child or young person questions or my own were answered 

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* 22. During the appointment my child or young person and I felt listened to

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* 23. Do you have any other comments about the appointment?

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* 24. Have you had a telephone/video appointment in the last year?

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* 25. Virtual appointments are easier to manage

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* 26. Do you have any further comments about virtual (telephone/video ) appointments?

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* 27. I would prefer future appointments to be

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* 28. Thinking about the timing of your child or young person appointments ( please select as many that apply)

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* 29. Do you have any other comments about the timing of your appointments?

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* 30. Following your Child or Young Person's assessment appointment , you received the letter within 14 days after the appointment

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* 31. The clinic letter I received after the appointment was clear and easy to understand

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* 32. Following the clinic letter I was clear when my child or young person would need to be seen again?

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* 33. Do you have any other comments about the clinic letter you received?

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* 34. We are aware that waiting times for assessment and follow up for children and young people are too long. Please can you help us understand the impacts for you and your family of waiting for an appointment with the Community Paedaitric team. Please list up to 3 impacts for you and your family.

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* 35. Do you have any feedback on things that have worked well and are positive experiences of this service for children and young people?

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* 36. Do you have any other comments about how we can improve this service for children and young people?

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* 37. Should you wish to receive a copy of the survey findings then please input your email address in the comment box provided. Please be aware that by leaving your email address you may not remain anonymous to the Quality Improvement Lead and Community Paediatric Service Leads. However, we will be reviewing and presenting the results in a collated manner and not an individual basis so will not be looking at an individuals responses to maintain protect anonymity beyond using your email address to share the summary of the survey findings with you, should you have requested it.

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