Runnymede Borough Council Housing Repairs Service Question Title * 1. How satisfied are you with the current repairs service? (with 1 being the lowest score, and 10 the highest). 1 2 3 4 5 6 7 8 9 10 Question Title * 2. How long ago did you last request a repair (approximately)? Within the last three months 3-6 months ago 6 months-1 year ago More than 1 year ago Question Title * 3. What are the first four digits of your postcode? Question Title * 4. Was the repair carried out in the timeframe given? Yes No Question Title * 5. Were you happy with the outcome? Yes No Question Title * 6. The Repairs Policy sets out what repairs are the tenant’s responsibility and what work the Council will do – is that useful? Yes No Do you have any comments? Question Title * 7. The policy describes our two appointment times – am and pm during the week. Would you like us to offer more appointment times (weekends for example) even if it increased the cost of the contract? Yes No Do you have any comments? Please note: If the cost of the service increases we will be able to do less in other areas. This in practice could mean we will replace kitchens, bathrooms, roofs, windows less often. Question Title * 8. Our new empty homes standard will increase the number of repairs we undertake before the new tenant moves in (although new kitchens will be installed after the new tenant has moved in). By doing so, this will increase the costs of the service, do you agree with this approach? Yes No Do you have any comments? Question Title * 9. Finally, we have changed our repair priorities so that repairs will be done within 4 hours if they are an emergency, or for standard repairs to be completed in 15 working days and by appointment at your convenience. Are you happy with this change? Yes No Do you have any comments? Done