Home Group Website Navigation Review Question Title * 1. What ACTION were we given to complete? Report a repair Make a payment Apply for a job at Home Group Find a Home Make a complaint Report Anti-Social Behaviour Find a Service Question Title * 2. Were you able to complete the task? Yes No Question Title * 3. If no, why? Question Title * 4. Do you feel that you would have needed to leave the website to complete the task? E.g. ring the contact centre to gain more information. Yes No Question Title * 5. Would you use the website again next time you need to complete this task for yourself? Yes No Question Title * 6. If so why? Question Title * 7. How many ‘clicks’ were required for you to complete the task or until you stopped? I.e. how many options you had to select before you completed the task. Question Title * 8. How many pages did you visit in total? Question Title * 9. Did you need to return to a previous page at any point during the task? i.e. to re-read a piece of information Question Title * 10. On this task, what was the total length of time you were on the website? Question Title * 11. How would you describe the language used on the pages during your task? Question Title * 12. Did the website redirect you to a page you had previously visited? I.e. you clicked a link which sent you back to a previous page. Yes No Question Title * 13. On a scale of 1-5, 1 being the lowest and 5 being the highest, how much effort did you personally have to put in to complete the task? 1 2 3 4 5 Question Title * 14. Please describe your overall experience during your task Question Title * 15. Have you visited the Home Group website before today to complete this action? Yes No Question Title * 16. What is your date of birth? Question Title * 17. What is your employment status? If employed, what is your occupation? Question Title * 18. What is your gender? Male Female Non-binary Other Prefer not to say Question Title * 19. How often do you use the internet per week? Done