Question Title

* 1. What ACTION were we given to complete?

Question Title

* 2. Were you able to complete the task?

Question Title

* 3. If no, why?

Question Title

* 4. Do you feel that you would have needed to leave the website to complete the task? E.g. ring the contact centre to gain more information.

Question Title

* 5. Would you use the website again next time you need to complete this task for yourself?

Question Title

* 6. If so why?

Question Title

* 7. How many ‘clicks’ were required for you to complete the task or until you stopped? I.e. how many options you had to select before you completed the task.

Question Title

* 8. How many pages did you visit in total?

Question Title

* 9. Did you need to return to a previous page at any point during the task? i.e. to re-read a piece of information

Question Title

* 10. On this task, what was the total length of time you were on the website?

Question Title

* 11. How would you describe the language used on the pages during your task?

Question Title

* 12. Did the website redirect you to a page you had previously visited? I.e. you clicked a link which sent you back to a previous page.

Question Title

* 13. On a scale of 1-5, 1 being the lowest and 5 being the highest, how much effort did you personally have to put in to complete the task?

Question Title

* 14. Please describe your overall experience during your task

Question Title

* 15. Have you visited the Home Group website before today to complete this action?

Question Title

* 16. What is your date of birth?

Question Title

* 17. What is your employment status? If employed, what is your occupation?

Question Title

* 18. What is your gender?

Question Title

* 19. How often do you use the internet per week?

T