Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. How far in advance did you book your ticket for our day tour/s? I booked 1 month + in advance I booked within 1- 4 weeks of arriving I booked within a week of my arrival I booked once I arrived in Edinburgh I can't remember Question Title * 2. Where did you purchase a ticket for your tour? Online (if so list which website below) From your hotel/guest house From the Visit Scotland Office on The Royal Mile Please Specify website used or state other. Question Title * 3. Which Country do you live? Question Title * 4. Which of the following tours are you travelling on with Gray Line Scotland? (Please select all that apply.) Loch Ness & The Highlands of Scotland Loch Lomond, The Highlands & Stirling Castle The Outlander Experience Alnwick Castle & Lindisfarne Castles & Lochs of The Western Highlands St Andrews & The Kingdom of Fife The Magical Highlands Tour I'm not sure Question Title * 5. How well did our pickup service meet your needs? Extremely well Very well Somewhat well Not so well Terrible Question Title * 6. How would you rate your tour overall? Excellent, can't fault it! Very enjoyable but some room for improvement I neither liked or disliked I only enjoyed a few aspects of the tour. I did not enjoy the tour at all. Question Title * 7. How would you rate the value for money of our products? Excellent Above average Average Below average Poor Question Title * 8. How likely are you to recommend our tours? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 9. Any additional comments or suggestions? (if you would like us to reply to your comments please leave your email address) Done
