Help us learn and improve

As a fire and rescue service it is very important for us to hear from those we have helped. We are sorry you needed us to attend an incident and hope you will be able to give your thoughts on what happened and how well we did.
This will help us understand how we can improve the services we provide to you.
If you would like to find out more about us and our safety advice please go to our website www.esfrs.org

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* 1. Which of the following best describes what happened?

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* 2. Taking everything into account, how satisfied or dissatisfied are you with the service you received from us?

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* 3. If you were the one to call 999, please say how well you think our call operators handled your phone call.

  Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Not applicable
Polite
Helpful
Efficient
Reassuring 
Informative

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* 4. If you were at the scene, was the arrival time of the Fire and Rescue Service....

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* 5. Thinking about the firefighters at the scene, do you agree or disagree that they were.....

  Strongly agree Tend to agree Neither agree nor disagree Tend to disagree  Strongly disagree  Not applicable
Polite
Helpful
Efficient
Reassuring 
Informative 
Sensitive 
Keeping you updated

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* 6. Did the incident mean you or anyone else in the property needed any of the following:

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* 7. Thinking of what may have caused the incident, do you think any of these factors played a part? This may relate to other people who were involved.

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* 8. Were you given any general safety advice at the scene or offered a home safety visit?  This is when we visit your home explaining some of the common ways fires can start. Please tick all which apply.

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* 9. Will you change or have you changed anything since you were given that advice?

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* 10. We are seeking to continuously improve the services we provide to you please offer any examples of how you feel we could achieve this.

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* 11. What is your full postcode? Please note that this information will only be used for geographical analysis.

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* 12. We are keen to provide a fair and professional service to all members of society. We are asking the following questions for monitoring purposes only. Your individual details will be treated confidentially and will not be used for any other purpose.

With which gender do you most identify?  This helps us check whether we are treating people fairly and without prejudice.

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* 13. What is your age group? This helps us understand more about our community.

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* 14. What is your ethnic group?

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* 15. Which of the following best describes your household? This helps us understand where we need to focus our attention.

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* 16. Do you or anyone in your household have any long-standing illness, disability or infirmity? (Long-standing means anything that
has troubled you over a period of time or that is likely to affect you over a period of time)?

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* 17. How would you describe your sexual orientation?

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* 18. What is your religion, even if you are not currently practising?

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* 19. Do you have any further comments to make? If you would like a reply, please include contact details.

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