Exit Customer Satisfaction Survey 2018 Critical Environment Solutions Customer Satisfaction Survey 2018 Question Title * 1. Overall, are you satisfied, dissatisfied, or neither satisfied nor dissatisfied with Critical Environment Solutions Ltd? Extremely satisfied Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Extremely dissatisfied Question Title * 2. During the last 12 months, did your goods arrive on time and with adequate packaging? Yes No Comment Question Title * 3. Compared to our competitors, is our product quality better, worse, or about the same? A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know Question Title * 4. During the last 12 months have you contacted our customer service/sales department? Yes No Other (please specify) Question Title * 5. Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfied Question Title * 6. Compared to our competitors, are product prices higher, lower, or about the same? A great deal higher Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower A great deal lower Don't know Question Title * 7. How likely are you to use Critical Environment Solutions Ltd again in the future? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Question Title * 8. How likely are you to recommend our products and service to others? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Question Title * 9. Overall how would you summarize the following levels of service received from Critical Environment Solutions Ltd First Class Above Average Average Below Average Unacceptable N/A Speed of receiving pricing or quotations Speed of receiving pricing or quotations First Class Speed of receiving pricing or quotations Above Average Speed of receiving pricing or quotations Average Speed of receiving pricing or quotations Below Average Speed of receiving pricing or quotations Unacceptable Speed of receiving pricing or quotations N/A Lead Time to receive goods Lead Time to receive goods First Class Lead Time to receive goods Above Average Lead Time to receive goods Average Lead Time to receive goods Below Average Lead Time to receive goods Unacceptable Lead Time to receive goods N/A Quality of paperwork Quality of paperwork First Class Quality of paperwork Above Average Quality of paperwork Average Quality of paperwork Below Average Quality of paperwork Unacceptable Quality of paperwork N/A Technical support and production recommendation Technical support and production recommendation First Class Technical support and production recommendation Above Average Technical support and production recommendation Average Technical support and production recommendation Below Average Technical support and production recommendation Unacceptable Technical support and production recommendation N/A Quality of company website Quality of company website First Class Quality of company website Above Average Quality of company website Average Quality of company website Below Average Quality of company website Unacceptable Quality of company website N/A Ability to track or progress order Ability to track or progress order First Class Ability to track or progress order Above Average Ability to track or progress order Average Ability to track or progress order Below Average Ability to track or progress order Unacceptable Ability to track or progress order N/A Other (please specify) Question Title * 10. Please tick if you were aware of the following Cleanroom services provided by CES Cleanroom Laundry Cleanroom Garments Cleanroom Packing & Irradiation Cleanroom Cleaning Cleanroom Training Any other Cleanroom Services Done