Paediatric Orthoptic Patient Satisfaction Question Title * 1. Please indicate below if you are: the patient parent or carer other relative Question Title * 2. Was this appointment: First appointment, new patient A follow up visit Question Title * 3. If this is a follow up appointment, did you receive an appointment within the time scale advised e.g. 3 months, 6 months. Yes No Not Applicable Question Title * 4. Did you receive a letter informing you about your appointment? Yes, the letter was was helpful Yes, but I did not understand the letter No, but I would have liked to have been sent a letter No, I did not need a letter (e.g booked at last appointment) Question Title * 5. Did our staff introduce themselves to you today? Definitely Unsure No Question Title * 6. Comments: Question Title * 7. Did you feel you had enough time with the clinicians you saw today? Definitely, I had plenty of time Mostly, I would have liked more time No, I did not have enough time Question Title * 8. Did you feel that you were given enough opportunity to ask any questions? Definitely, I felt I could ask all of the questions I had Mostly, there were some questions I did not get to ask Not at all, I did not get the opportunity to ask any questions Question Title * 9. Comments: Question Title * 10. Did you feel involved in any decisions about your care? Yes, I felt completely involved Mostly, I would have liked to have been more involved Not at all, I felt I did not get the opportunity to be involved Question Title * 11. Comments: Question Title * 12. Did you find the overall length of your visit today: Excellent, I was seen quickly Acceptable, I waited but it was a reasonable amount of time Unacceptable, I waited too long or was not given information about the long wait Question Title * 13. Please tell us why you chose this answer: Question Title * 14. Did you feel that you had confidence and trust in the clinicians you have seen today? Yes, I had complete confidence in them Mostly Not at all Question Title * 15. Please tell us why you chose this answer Question Title * 16. How did you find the Clinic waiting areas today? Pleasant Acceptable Uncomfortable Unacceptable Other Question Title * 17. Please tell us why you chose this answer, or if you chose Other, please tell us how you found the environment: Question Title * 18. Please tell us 'What Matters To You' when you come to hospital? Question Title * 19. Please share with us any other feedback or comments you have. We welcome your feedback to help us to improve our services: Done