Introduction

Dear Customer,

Pace is surveying transit riders as part of larger effort that involves transit agencies from around North America. Your responses will assist us in evaluating our bus service and provides us the opportunity to correlate our results with the other participating agencies. By learning from each other we will be able to work toward giving you even better service.

Pace would like to know what you think of the Pace bus service. For example, are the buses usually on time? Is it easy to find the best route for your trip? It is easy to pay for your trip? Are the buses clean, comfortable and well-driven?

We are interested in your replies whether you use the buses frequently, occasionally, or even if you hardly ever use the bus service.

Most respondents complete the survey in 3-5 minutes. The survey consists of a number of statements, and we would like to know whether you agree or disagree with each of them. These statements are followed by a few additional questions about yourself.

Your information and your responses will remain confidential and will not be used for any other purpose.

Please complete the survey only once. Thank you for completing our survey and we look forward to sharing the results.

Sincerely,

Pace

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