Customer Service Award

Are you the store that excels in customer service in the retail environment? The store that demonstrates true commitment to the customer and exceeds customer expectation.

*Shortlisted nominees in this category will go forward to a Public Vote*

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* 1. Please Enter Contact Information

How do you monitor customer satisfaction? (200 words max)

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* 2. How do you monitor customer satisfaction? (200 words max)

How does this impact on service delivery? Provide examples of changes that have been made as a result of customer feedback. (200 words max)

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* 3. How does this impact on service delivery? Provide examples of changes that have been made as a result of customer feedback. (200 words max)

What training do you offer to staff to improve customer service? (200 words max)

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* 4. What training do you offer to staff to improve customer service? (200 words max)

How does your team ‘wow’ in terms of customer service? (200 words max)

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* 5. How does your team ‘wow’ in terms of customer service? (200 words max)

Completed on

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* 6. Completed on

Date / Time
Completed by

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* 7. Completed by

T