Cambs LMC Access & Demand Survey

Question Title

* 1. ACCESS: How do you book the majority of your same day appointments? (You may select more than one option)

Same day access telephone triage (in-house)

Same day access online triage (in-house)

Same day access triaged by 111

Same day walk-in triage

Other (please specify)

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* 2. ACCESS: How do you book the majority of your routine appointments? (You may select more than one option)

Prebookable access via telephone

Prebookable access via online

Walk in reception

We do not have current capacity to be able to offer routine prebookable appointments at the present time

We proactively invite patients who we need to review

Other (please specify)

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* 3. ACCESS: How do you manage same-day urgent need when your capacity is full?

We continue to triage and add extra patients

We divert patients to surge capacity hubs

We switch off our online consultation tool

We signpost patients to 111

We signpost patients to the local Urgent Care Centre or Emergency Department

We contact the CCG

Other (please specify)

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* 4. ACCESS: Would additional telephone line capacity to help deal with ingoing/outgoing calls during periods of high demand be helpful?

Yes

Yes, but we don’t have sufficient staff to see the patients

No, we don’t have access problems

No, because this may create further demand that we are unable to safely manage

Other (please specify)

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* 5. ACCESS: Has your practice made your premises reception Covid-safe to enable your patients to walk-in and seek urgent care if the telephone lines are full

Yes

No, but we are actively making plans to deliver this

No, because we have a local Covid outbreak at present

No, we have no plans to change our access to reception

Other (please specify)

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* 6. DEMAND: This question will require time and effort to audit, but it is really important.

What percentage of your registered list has received input from your practice between Monday 17 to Friday 21 May 2021?

(By ‘input’ we mean F2F, phone and online appointments; AccuRx SMS advice; prescriptions; tasks; letters requiring action).

You may wish to separate the numbers into the headings below and then enter your data into the free text box below:

Please enter your data into the ‘other’ box below

List data here

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* 7. DEMAND: How many patient appointments are your individual GPs or other clinicians doing per average weekday?

Individual GPs or other clinicians are doing 25 contacts or fewer per day

Individual GPs or other clinicians are doing 26-35 contacts per day

Individual GPs or other clinicians are doing 36-45 contacts per day

Individual GPs or other clinicians are doing more than 45 contacts per day

Other (please specify)

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* 8. DEMAND: Do you plan your additional capacity and workforce around established patient demand trends? (E.g. am over pm, Monday over Wednesday etc)

Yes, we review this regularly

Yes, although we have not reviewed it in 2021 so far

No, we do not have a problem with excess demand

No, we are yet to undertake this piece of work

Other (please specify)

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* 9. DEMAND: Are you seeing patients face to face in your practice, when it is clinically necessary to do so?

Yes, we have never stopped doing this

No, we signpost to the surge capacity hubs

No, we signpost to 111

No, we signpost to the local Urgent Care Centre or Emergency Department

Not at present due to a local Covid-19 outbreak

Other (please specify)

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* 10. DEMAND: Do you see patients face-to-face based upon individual request, rather than need?

Yes, when the patient has difficulty accessing telephone/online

Yes, if they stand to benefit from being seen

No, we only physically see patients based on need rather than want

No, we are only offering a remote service at present

Other (please specify)

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* 11. DEMAND: Have you seen an increase in demand for face to face consultations within in the last month?

Yes

Other (please specify)

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* 12. DEMAND: March 2021 data from NHS Digital would suggest face to face demand is increasing. If you have found this to be the case for your practice, what has been the main driver for this?

Clinical need based on delayed presentation and lockdown relaxation

Difficulty accessing secondary services

Citing recent NHS England letters and Media campaigns

All of the above

None of the above, our demand for F2F has not risen

Other (please specify)

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* 13. ACCESS: Which online consultation tool do you currently use? If you use more than one please use the free text to tell us which ones and which one you prefer.

Doctorlink

Ask My GP

E-Consult

AccuRx

Engage-Consult

Dedicated Email Address

Footfall via Website

We do not currently offer an online option

Other (please specify)

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* 14. ACCESS: If you have an online consultation tool, how do you manage demand?

We offer online access 24/7

We do not have online access

We switch off our online access over the weekend and signpost patients to OOH/111

We switch off our online consultation tool outside core practice opening hours each evening and weekend and signpost patients to OOH/111

We switch off our online access when in-hours capacity has been reached

Other (please specify)

Cambs LMC Access & Demand Survey - May 2021

Question Title

* 1. ACCESS: How do you book the majority of your same day appointments? (You may select more than one option)

Question Title

* 2. ACCESS: How do you book the majority of your routine appointments? (You may select more than one option)

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* 3. ACCESS: How do you manage same-day urgent need when your capacity is full?

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* 4. ACCESS: Would additional telephone line capacity to help deal with ingoing/outgoing calls during periods of high demand be helpful?

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* 5. ACCESS: Has your practice made your premises reception Covid-safe to enable your patients to walk-in and seek urgent care if the telephone lines are full

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* 7. DEMAND: How many patient appointments are your individual GPs or other clinicians doing per average weekday?

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* 8. DEMAND: Do you plan your additional capacity and workforce around established patient demand trends? (E.g. am over pm, Monday over Wednesday etc)

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* 9. DEMAND: Are you seeing patients face to face in your practice, when it is clinically necessary to do so?

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* 10. DEMAND: Do you see patients face-to-face based upon individual request, rather than need?

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* 11. DEMAND: Have you seen an increase in demand for face to face consultations within in the last month?

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* 12. DEMAND: March 2021 data from NHS Digital would suggest face to face demand is increasing. If you have found this to be the case for your practice, what has been the main driver for this?

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* 13. ACCESS: Which online consultation tool do you currently use? If you use more than one please use the free text to tell us which ones and which one you prefer.

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* 14. ACCESS: If you have an online consultation tool, how do you manage demand?

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* 15. FINAL QUESTION: How is your practice coping on a scale of 1 to 10 where 1 = “It has never been worse” to 10 = “It has never been better”.