Last year, Tyntesfield Medical Group introduced a Repeat Prescription Hub to standardise its repeat prescription process and make ordering medication more efficient. We would be grateful if you could complete this short survey to provide feedback on your experience of using the Prescription Hub. This survey has 16 questions and should take around 10 minutes to complete. Please tick the relevant answer(s).

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* 1. Which surgery are you registered at?

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* 2. Which of the following best describes you?

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* 3. How do you normally request repeat prescriptions? Tick all that apply.

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* 4. Do you currently pay for your prescriptions?

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* 5. If you do not pay prescription charges, what is the reason for this?

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* 6. Which pharmacy do you usually use?

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* 7. Since the launch of the Prescription Hub, do you find it easier or more difficult to order repeat prescriptions?

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* 8. Since the launch of the Prescription Hub, do you find it takes more or less time for your medicines to be ready at the pharmacy?

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* 9. Has the launch of the Prescription Hub resulted in any changes in the way you order your repeat prescriptions? Please tick all that apply.

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* 10. Have you ever had a prescription request rejected by the Prescription Hub?

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* 11. If the prescription Hub has rejected your prescription request, did you understand why it had been rejected?

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* 12. Do you know how to contact the Prescription Hub if you want to discuss your prescription?

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* 13. If you have contacted the Prescription Hub with a query about a prescription, how helpful did you found the Hub staff?

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* 14. If you have contacted the Prescription Hub with a query, how easy was it to get your query resolved?

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* 15. Overall, do you think the Prescription Hub has improved the way repeat prescriptions are managed at Tyntesfield Medical Group?

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* 16. Please add any other comments you would like to make about the Prescription Hub

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