Customer Service Feedback Survey

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* 1. Please state your Service Request Number.

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* 2. Please state your Name.

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* 3. How did you contact our customer service team?

Email

Telephone

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* 4. Please rate the following questions on a scale from 1 (Strongly Disagree) to 5 (Strongly Agree).

	1	2	3	4	5
The Customer Service Coordinator was responsive in helping me with the issue.	The Customer Service Coordinator was responsive in helping me with the issue. 1	The Customer Service Coordinator was responsive in helping me with the issue. 2	The Customer Service Coordinator was responsive in helping me with the issue. 3	The Customer Service Coordinator was responsive in helping me with the issue. 4	The Customer Service Coordinator was responsive in helping me with the issue. 5
The Customer Service Coordinator explained the process and what to expect.	The Customer Service Coordinator explained the process and what to expect. 1	The Customer Service Coordinator explained the process and what to expect. 2	The Customer Service Coordinator explained the process and what to expect. 3	The Customer Service Coordinator explained the process and what to expect. 4	The Customer Service Coordinator explained the process and what to expect. 5
The service request was completed in a timely manner.	The service request was completed in a timely manner. 1	The service request was completed in a timely manner. 2	The service request was completed in a timely manner. 3	The service request was completed in a timely manner. 4	The service request was completed in a timely manner. 5
The Service Engineer was courteous and professional.	The Service Engineer was courteous and professional. 1	The Service Engineer was courteous and professional. 2	The Service Engineer was courteous and professional. 3	The Service Engineer was courteous and professional. 4	The Service Engineer was courteous and professional. 5
The service / works were completed in a satisfactory manner	The service / works were completed in a satisfactory manner 1	The service / works were completed in a satisfactory manner 2	The service / works were completed in a satisfactory manner 3	The service / works were completed in a satisfactory manner 4	The service / works were completed in a satisfactory manner 5
Based on the service I received, I would happily recommend NorDan.	Based on the service I received, I would happily recommend NorDan. 1	Based on the service I received, I would happily recommend NorDan. 2	Based on the service I received, I would happily recommend NorDan. 3	Based on the service I received, I would happily recommend NorDan. 4	Based on the service I received, I would happily recommend NorDan. 5

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* 5. Please provide any additional comments.