Positive East - online services/COVID19

Help us improve our services

The following is a quick survey to help us understand your experiences in lockdown? What you think about the services we are offering and how we can improve them to better support you?

This is an anonymised, confidential short survey (5 minutes). No identifiable data will be collected, and we will not share your responses. We will not be able to trace the answers back to you unless you provide us your contact detail at the end, which is completely optional.

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* 1. What Positive East services have you accessed during the COVID19 lockdown? - check all that apply

Advice (e.g. help with benefits, housing and hardship)

Peer Support (i.e. one to one emotional and practical support)

Counselling

Psychology Services

Online group activities (quizzes, dance classes, talent show)

I have not accessed any Positive East services during the COVID19 lockdown

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* 2. How would you describe your experience of the service/s you accessed?

Excellent

Good

Okay

Poor

Very poor

Any further comments?

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* 3. Please tell us how much you agree or disagree with following statements?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me Strongly agree	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me Agree	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me Neither agree nor disagree	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me Disagree	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me Strongly disagree	During the lockdown, the availability of Positive East’s one-to-one services (eg advice, peer support and counselling), from 10:30am to 5:00pm, have been convenient for me N/A
The lock down situation has made me feel isolated and lonely	The lock down situation has made me feel isolated and lonely Strongly agree	The lock down situation has made me feel isolated and lonely Agree	The lock down situation has made me feel isolated and lonely Neither agree nor disagree	The lock down situation has made me feel isolated and lonely Disagree	The lock down situation has made me feel isolated and lonely Strongly disagree	The lock down situation has made me feel isolated and lonely N/A
The lockdown situation has had a negative impact on my health and wellbeing	The lockdown situation has had a negative impact on my health and wellbeing Strongly agree	The lockdown situation has had a negative impact on my health and wellbeing Agree	The lockdown situation has had a negative impact on my health and wellbeing Neither agree nor disagree	The lockdown situation has had a negative impact on my health and wellbeing Disagree	The lockdown situation has had a negative impact on my health and wellbeing Strongly disagree	The lockdown situation has had a negative impact on my health and wellbeing N/A
The lockdown situation has put a strain on my finances	The lockdown situation has put a strain on my finances Strongly agree	The lockdown situation has put a strain on my finances Agree	The lockdown situation has put a strain on my finances Neither agree nor disagree	The lockdown situation has put a strain on my finances Disagree	The lockdown situation has put a strain on my finances Strongly disagree	The lockdown situation has put a strain on my finances N/A
Positive East’s services have been helpful in enabling me to cope with the lockdown	Positive East’s services have been helpful in enabling me to cope with the lockdown Strongly agree	Positive East’s services have been helpful in enabling me to cope with the lockdown Agree	Positive East’s services have been helpful in enabling me to cope with the lockdown Neither agree nor disagree	Positive East’s services have been helpful in enabling me to cope with the lockdown Disagree	Positive East’s services have been helpful in enabling me to cope with the lockdown Strongly disagree	Positive East’s services have been helpful in enabling me to cope with the lockdown N/A

Please feel free to provide comments

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* 4. Please tell us about your experience of using video conferencing apps or facilities, such zoom, teams or skype by stating how much you agree or disagree with these statements?

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps Strongly agree	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps Agree	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps Neither agree nor disagree	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps Disagree	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps Strongly disagree	I would find it helpful to always have the option of accessing Positive East’s services by video call or video conferencing apps N/A
I find using video conferencing apps difficult because I do not know how to use them	I find using video conferencing apps difficult because I do not know how to use them Strongly agree	I find using video conferencing apps difficult because I do not know how to use them Agree	I find using video conferencing apps difficult because I do not know how to use them Neither agree nor disagree	I find using video conferencing apps difficult because I do not know how to use them Disagree	I find using video conferencing apps difficult because I do not know how to use them Strongly disagree	I find using video conferencing apps difficult because I do not know how to use them N/A
I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone Strongly agree	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone Agree	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone Neither agree nor disagree	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone Disagree	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone Strongly disagree	I find using video conferencing apps difficult because I do not have access to a computer, tablet or smart phone N/A
I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone Strongly agree	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone Agree	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone Neither agree nor disagree	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone Disagree	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone Strongly disagree	I find using video conferencing apps difficult because I do not have access to broadband or enough data on my phone N/A
I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them Strongly agree	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them Agree	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them Neither agree nor disagree	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them Disagree	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them Strongly disagree	I find accessing video conferencing apps difficult because I do not have privacy in my home to be able to use them N/A

Please feel free to povide comments

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* 5. Our online workshops have included talks on HIV and COVID19, staying healthy and well in your home, dance, a quiz night and talent show.

We would like to know how we can improve our online workshops. Please tell us whether you agree or disagree with the following statements.

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	N/A
I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me Strongly agree	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me Agree	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me Neither agree nor disagree	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me Disagree	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me Strongly disagree	I have not attended one of Positive East's online workshops because the workshops topics or activity did not interest me N/A
I did not know about the workshops	I did not know about the workshops Strongly agree	I did not know about the workshops Agree	I did not know about the workshops Neither agree nor disagree	I did not know about the workshops Disagree	I did not know about the workshops Strongly disagree	I did not know about the workshops N/A
The workshops are set at times that I cannot make	The workshops are set at times that I cannot make Strongly agree	The workshops are set at times that I cannot make Agree	The workshops are set at times that I cannot make Neither agree nor disagree	The workshops are set at times that I cannot make Disagree	The workshops are set at times that I cannot make Strongly disagree	The workshops are set at times that I cannot make N/A
I do not have a computer, tablet or smart phone at home so cannot access the online workshop	I do not have a computer, tablet or smart phone at home so cannot access the online workshop Strongly agree	I do not have a computer, tablet or smart phone at home so cannot access the online workshop Agree	I do not have a computer, tablet or smart phone at home so cannot access the online workshop Neither agree nor disagree	I do not have a computer, tablet or smart phone at home so cannot access the online workshop Disagree	I do not have a computer, tablet or smart phone at home so cannot access the online workshop Strongly disagree	I do not have a computer, tablet or smart phone at home so cannot access the online workshop N/A
I do not have access to broadband, data or minutes to be able to join the workshop	I do not have access to broadband, data or minutes to be able to join the workshop Strongly agree	I do not have access to broadband, data or minutes to be able to join the workshop Agree	I do not have access to broadband, data or minutes to be able to join the workshop Neither agree nor disagree	I do not have access to broadband, data or minutes to be able to join the workshop Disagree	I do not have access to broadband, data or minutes to be able to join the workshop Strongly disagree	I do not have access to broadband, data or minutes to be able to join the workshop N/A

Any other reason you may like to share with us?

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* 6. What topic or activities would you like to see at our online workshops? And what other services would you like us to offer that we're not offering now?

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* 7. What gender do you most identify with?

Female

Male

Trans man

Trans woman

Non binary

Own terms

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* 8. What is your ethnicity?

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* 9. What borough do you live in?

Barking and Dagenham

Hackney

Tower Hamlets

Redbridge

Waltham Forest

Haverning

Newham

Other (please specify)

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* 10. Thank you for sharing this valuable information with us.

If you are interested in any support, please leave your email/phone number and a member of our team will get in touch shortly.

Depending on the results we may seek to get more detailed responses. If this is something that might interest you, please leave your contact information here.

Name

Email Address

Phone Number

Positive East - online services/COVID19

Help us improve our services

Question Title

* 1. What Positive East services have you accessed during the COVID19 lockdown? - check all that apply

Question Title

* 2. How would you describe your experience of the service/s you accessed?

Question Title

* 3. Please tell us how much you agree or disagree with following statements?

Question Title

* 4. Please tell us about your experience of using video conferencing apps or facilities, such zoom, teams or skype by stating how much you agree or disagree with these statements?

Question Title

* 5. Our online workshops have included talks on HIV and COVID19, staying healthy and well in your home, dance, a quiz night and talent show.We would like to know how we can improve our online workshops. Please tell us whether you agree or disagree with the following statements.

Question Title

* 6. What topic or activities would you like to see at our online workshops? And what other services would you like us to offer that we're not offering now?

Question Title

* 7. What gender do you most identify with?

Question Title

* 8. What is your ethnicity?

Question Title

* 9. What borough do you live in?

Question Title

* 5. Our online workshops have included talks on HIV and COVID19, staying healthy and well in your home, dance, a quiz night and talent show.

We would like to know how we can improve our online workshops. Please tell us whether you agree or disagree with the following statements.