Inclusion and accessibility feedback for passengers with disabilities and reduced mobility

Background Information

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* 1. Did you pre-book the airport assistance more than 48 hours before you arrived at the airport?

Yes

Don't know/can't remember

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* 2. How did you book your flight?

On the website of the airline or tour operator

By phoning the airline or tour operator

On the website of a travel agent or price comparison service

By phoning a travel agent or flight comparison service

In person at a travel agent shop

Through my company’s travel agent or department

Other

Can’t remember

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* 3. Which airline did you fly with?

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* 4. How old were you when you travelled?

Under 25

25-44

45-64

65 and over

Assistance on Departure

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* 5. Date of Travel

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* 6. Please rate the quality of the assistance that was provided to you to help you get through the airport from arrival to boarding the aircraft

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 7. Please rate your experience of the security process and the quality of the assistance that was provided

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 8. Please rate the quality of the assistance that was provided to you to help you board the aircraft

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 9. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 10. Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below

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* 11. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below

Assistance on Arrival

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* 12. Date of Travel

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* 13. Please rate the quality of the assistance that was provided to you to help you disembark the aircraft

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 14. Please rate the quality of the assistance that was provided to you to help you from the aircraft, baggage collection, and out of the airport building

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 15. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

Excellent

Good

Acceptable

Poor

Extremely poor

Not applicable

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* 16. Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below

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* 17. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below

Thank you for completing this survey as it provides vital information for the airport and allows us to improve on our assistance provided to you.

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* 1. Did you pre-book the airport assistance more than 48 hours before you arrived at the airport?

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* 2. How did you book your flight?

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* 3. Which airline did you fly with?

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* 4. How old were you when you travelled?

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* 5. Date of Travel

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* 6. Please rate the quality of the assistance that was provided to you to help you get through the airport from arrival to boarding the aircraft

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* 7. Please rate your experience of the security process and the quality of the assistance that was provided

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* 8. Please rate the quality of the assistance that was provided to you to help you board the aircraft

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* 9. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

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* 10. Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below

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* 11. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below

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* 12. Date of Travel

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* 13. Please rate the quality of the assistance that was provided to you to help you disembark the aircraft

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* 14. Please rate the quality of the assistance that was provided to you to help you from the aircraft, baggage collection, and out of the airport building

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* 15. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

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* 16. Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below

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* 17. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below ﻿

* 17. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below