1. Prescription Ordering Direct (POD) Patient Satisfaction Survey

We would like to hear your views about Swindon Clinical Commissioning Group's Prescription Ordering Direct (POD) service and would appreciate you completing this short, anonymous survey.

* 1. Which GP Practice are you registered with?

* 2. Which pharmacy/pharmacies do you use?

* 3. Are you aware the POD service is open between 9am and 5pm from Monday to Friday?

* 4. Are these opening times suitable for you?

* 5. On a scale of 1 to 5, how easy do you find the process of ordering through the POD (1 is very difficult and 5 is very easy)

1 (very difficult)
i We adjusted the number you entered based on the slider’s scale.

* 6. The POD service now offers a call back service.  If you call before midday, a call handler will return your call on the same day.  Have you used the call back service?

* 7. If you have not used the call back service, please indicate the reason why?

* 8. How did you request your medications before using the POD service?

* 9. On a scale of 1 to 5 (1 is very poor to 5 is very good), how have you found using the POD service in respect of getting your prescription? (Is it ready when you expect, are the right items there etc?)

1 (very poor) No change
i We adjusted the number you entered based on the slider’s scale.

* 10. How do you find the customer service from the POD staff on a scale of 1 to 5 (1 is very poor and 5 is very good)

1 (very poor) Neutral
i We adjusted the number you entered based on the slider’s scale.

* 11. Please share any other comments about your experiences of the POD service?

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