Consultation Survey

This survey is for Deaf, disabled, or older tenants of Islington Council. Please only complete this form if this applies to you.

If you are completing the paper version of this form, please feel free to write on the other side of the paper if you need more space.

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* 1. How many times have you contacted the repairs reporting service in the last 12 months?

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* 2. Thinking of the last time you contacted the repairs service, how did you contact them?

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* 3. How would you prefer to contact the repairs service?

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* 4. In the last 12 months, have you been told that you need to use the paid Handyperson service instead of the free repairs service?

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* 5. What needed repairing?

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* 6. Are you (or is someone in your household) receiving any of the following benefits? (please tick all that apply)

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* 7. How easy was it to report your repair?

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* 8. What do you think would have made it easier?

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* 9. Was the person you spoke to aware of your disability or access needs?

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* 10. Did you need to explain your disability or access needs each time you contacted the service?

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* 11. Was your repair treated as a priority?

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* 12. Was the person you spoke to...

  Yes  No Don't know/can't remember
Helpful?
Polite?
Friendly?

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* 13. Did the contractor arrive when expected?

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* 14. How did the contractor provide identification?

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* 15. Was the repair person aware of your disability or access needs?

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* 16. Was the repair person able to complete the repair on the first visit?

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* 17. Was the repair person...

  Yes  No Don't know/can't remember
Helpful?
Polite?
Friendly?

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* 18. How satisfied are you that your needs as a disabled or older person are met?
 

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* 19. Have you been affected by a power cut in the last 12 months?

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* 20. If 'yes' how long did it last?

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* 21. In the event of a power cut, which of these would you be affected by? (please tick all that apply)

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* 22. Please give us any examples of recent good or bad experiences with the Repairs Service?

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* 23. What do you think would improve the service?

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* 24. Are you happy for us to contact you about your experience with the housing repairs service?

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* 25. If yes, please give your name & contact details here, indicating how you prefer to be contacted.

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* 26. How would you describe your impairments/disability? (Please tick all that apply)

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* 27. Your age?

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* 28. Your gender?

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* 29. Your ethnicity?

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