Lodge Surgery Young Patient Survey 2017

This survey will only take a few minutes of your time to complete - your feedback is important and helpful to us. We have a lot of young patients (under the age of 25) in our practice and it would be great to understand how you think we are doing so please tell us!

Question Title

* 1. If you are 11 years or over you can register for online services where you can book and cancel appointments and order repeat medication. If you bring in a form of photo ID (like your passport or school card) you will be registered in less than a minute. Have you registered yet?

Question Title

* 2. Did you know you can access the online services from your mobile by downloading the SystmOne app?

Question Title

* 3. Did you know that you can ask for a private room if you want to speak to the receptionist about something you may be uncomfortable talking about in public? How important is this to you?

Question Title

* 4. Did you know we have a dedicated Young People Friendly noticeboard in our blue waiting room which is full of useful info and websites? You can also find links to these services on our website: www.thelodgesurgery.co.uk on the Young People Friendly page. Have a look!

Question Title

* 5. Did you know we work closely with Spurgeons and Wiltshire Young Carers to support our patients who care for another member of their family?

Question Title

* 6. Did you know we offer telephone consultations (by appointment at reception) between 6.30-7pm Monday to Thursday and routine GP appointments at a monthly Saturday clinic? How important is this to you?

Question Title

* 7. Did you know we offer a "No Worries" service at the surgery where young people can be seen in confidence on the same day, given contraception and offered sexual advice?

Question Title

* 8. Did you know we have our own "Virtual Patient Group" where we share ideas and suggestions about the surgery?

Question Title

* 9. Did you know we send out appointment reminders by text to patients who give us their mobile number?

Question Title

* 10. Tell us if you have any suggestions about how we could improve our service to young patients? If you would like to be involved in our Virtual Patient Group please email us at enquiries.lodgesurgery@nhs.net

T