Dear patient

We would be grateful if you would complete this survey about the Practice.

Our aim is to provide the highest standard of care. Feedback from this survey will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and staff will NOT be able to identify your individual responses.

Thank you.

Question Title

* 1. In the past 12 months, how many times have you seen a doctor at the practice?

Question Title

* 2. How helpful have you found the receptionists at the Practice?

Question Title

* 3. How do you rate the way you are treated by the Receptionists at the Practice?

Question Title

* 4. Do you know what times the surgery is open for appointments?

Question Title

* 5. How do you rate the hours the surgery is open?

Question Title

* 6. What additional hours would you like the practice to be open? Please select all that apply.

Question Title

* 7. Thinking of times when you want to see a PARTICULAR doctor, how quickly do you usually get to see that doctor?

Question Title

* 8. How do you rate this?

Question Title

* 9. Thinking of times when you want to see ANY doctor: how quickly do you usually get seen?

Question Title

* 10. How do you rate this?

Question Title

* 11. Do you know when you should ask for an urgent appointment?

Question Title

* 12. If you need to see a GP urgently, can you normally get seen on the same day?

Question Title

* 13. How do you rate this?

Question Title

* 14. How do you normally book your appointments?

Question Title

* 15. How long do you usually have to wait for your consultation to begin?

Question Title

* 16. How do you rate this?

Question Title

* 17. Do you know how to register for online services?

Question Title

* 18. If you are registered for online services which of our services do you use? Please tick all that apply

Question Title

* 19. Have you ever needed to see a GP when we have been closed?

Question Title

* 20. If yes, did you access the service via 111?

Question Title

* 21. How did you rate the experience?

T