Desktop Hardware Customer Satisfaction Survey

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* 1. (Optional) Please provide the name of your institution

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* 2. Which lot of the Desktop Hardware framework did you use?

Lot 1 - Desktop Solutions

Lot 2 - Portable Devices

Lot 4 - IT Hardware Compatible with Apple Operating Systems

Lot 5 - IT Disposal and Recycling

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* 3. How simple did you find the quote tool to use?

Very Simple - straightforward to use and I experienced no issues

Ok to use - but could be presented better, with more instruction

Difficult to use - unable to complete request for quote process

Please add further details if necessary

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* 4. How many quote responses did you receive when using the quote tool?

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* 5. Were the quotes you received competitive?

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* 6. Were the suppliers informative throughout the process and did they help you achieve your procurement objectives?

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* 7. If not, where did the suppliers fail to meet your expectations?

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* 8. Would you use this framework again in the future?

Yes

No

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* 9. If not, please advise why?