SFARS Customer Check-in Survey

Thank you for taking this survey. We're aiming to hear from all of our customers over the next couple of weeks to check-in during these uncertain times, and to make sure you're okay and to ensure that we have the correct information to continue to provide you with the best possible service.

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* 1. Context 1: What is your Full Name?

First name

Surname

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* 2. Context 2: What is your Address?

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* 3. Customer Question 1: How are you?

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* 4. Customer Question 2: What is your current situation?

I have the Coronavirus

I am self-isolating but do not have the Coronavirus

I am not self-isolating and do not have the Coronavirus

Other (please specify)

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* 5. Customer Question 3: What is your current email address?

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* 6. Customer Question 4: What is the best phone number to reach you on? (if none, enter 'N/A')

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* 7. Customer Question 5: What is your current postal address? (If same as property address, enter 'SAME AS PROP')

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* 8. Customer Question 6: In future we'll be able to provide you with all of your invoices via email, reducing the amount of paper we send and you receive. How would you prefer to receive your invoices?

By Email

By Post

We want you to know that key services operated by SFARS' parent organisation, Southside Housing Association, are still available. These may be useful to you or your tenants during this period, and include:

Welfare Rights and Money Advice: Our Welfare Rights and Money Advice Team are working remotely, they can provide advice and assistance with benefit claims, debts, or information about the new schemes implemented by the government to assist those affected by the Coronavirus.

Tel: 0141 422 1112

Care & Repair Handyperson Service: Available FREE, where all members of the household are aged 65 and over or have a disability. Their aim is to help keep people safe, independent and comfortable in their own home and their Handypersons will continue to visit people in their homes but only to carry out urgent/essential small repairs.

Tel: 0141 433 2749
Email: careandrepair@southside-ha.co.uk

SFARS Customer Check-in Survey

Question Title

* 1. Context 1: What is your Full Name?

Question Title

* 2. Context 2: What is your Address?

Question Title

* 3. Customer Question 1: How are you?

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* 4. Customer Question 2: What is your current situation?

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* 5. Customer Question 3: What is your current email address?

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* 6. Customer Question 4: What is the best phone number to reach you on? (if none, enter 'N/A')

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* 7. Customer Question 5: What is your current postal address? (If same as property address, enter 'SAME AS PROP')

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* 8. Customer Question 6: In future we'll be able to provide you with all of your invoices via email, reducing the amount of paper we send and you receive. How would you prefer to receive your invoices?

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* 9. Any other additional comments (if none, enter 'N/A'):