International US/CA 2018 Question Title * 1. How likely are you to recommend our site to someone else? 1- Not likely at all 2 3 4 5 6 7 8 9 10 - Very Likely 1- Not likely at all 2 3 4 5 6 7 8 9 10 - Very Likely Please expand Question Title * 2. Please rate the visual appeal of this site 1- Poor 2 3 4 5 6 7 8 9 10 - Excellent 1- Poor 2 3 4 5 6 7 8 9 10 - Excellent Question Title * 3. Please rate the extent to which the products on this site appeal to you 1- Not appealing 2 3 4 5 6 7 8 9 10 - Very appealing 1- Not appealing 2 3 4 5 6 7 8 9 10 - Very appealing Please expand Question Title * 4. Please rate how well the site layout helps you find what you are looking for 1- Poor 2 3 4 5 6 7 8 9 10 - Excellent 1- Poor 2 3 4 5 6 7 8 9 10 - Excellent Please expand Question Title * 5. Please rate how quickly pages load on the site 1- Slow 2 3 4 5 - Fast 1- Slow 2 3 4 5 - Fast Question Title * 6. How well did the products featured match your preference? 1- Poor 2 3 4 5 - Excellent 1- Poor 2 3 4 5 - Excellent Please expand Question Title * 7. How does this site compare to your favourite retail site? 1- Not similar 2 3 4 5 - The same 6 7 8 9 10 - Very similar 1- Not similar 2 3 4 5 - The same 6 7 8 9 10 - Very similar Please expand Question Title * 8. What was the purpose of your visit to the Marks & Spencer website today? Please tick all options that apply. Browse/look for inspiration Check product prices Check product availability Check product information Make a purchase Find a store Visit My Account/track an order Contact Customer Services Find out more about Marks & Spencer Other (please specify) Question Title * 9. Were you able to accomplish what you set out to do during this visit? Yes No Please expand Question Title * 10. What is your gender? Male Female I prefer not to say Question Title * 11. What is your age? 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or older I prefer not to say Done