Social Care Survey 2023 Question Title * 1. Survey responses are anonymous, and may be shared with partners. Please give your consent below. I am happy for results to be shared (continue to next question) I am not happy for results to be shared (go to end of survey) Question Title * 2. Do you feel confident that you know what assistance Redbridge Social Services can provide? Yes No Not Sure Question Title * 3. Do you know how to contact Redbridge Social Services? Yes No Not Sure Question Title * 4. Have you or your family needed help from Redbridge Social Services in the last 12 months? Yes No Not Sure Question Title * 5. If you answered YES, please give the reason: Question Title * 6. If you answered YES, were you able to contact them easily? Yes No Not Sure Question Title * 7. How did you try to contact them? Telephone Letter Email Online Other Question Title * 8. If YES how long did it take for them to reply? Less than a week Within a week Within 2 weeks More than 2 weeks More than 3 weeks 4 weeks or longer Never contacted me Question Title * 9. Do you know what a social care assessment is? Yes No Not Sure Question Title * 10. Do you know what a carers’ assessment is? Yes No Not Sure Question Title * 11. Have you or your family had a social care assessment or carers’ assessment in the past 12 months? Yes No Not Sure Question Title * 12. If you answered YES how long did you have to wait for the assessment? Question Title * 13. If you answered YES was this completed by telephone or in person? Telephone In Person Question Title * 14. Did you receive contact details for further communication? E.g. A name and phone number to ring someone back Yes No Not Sure Question Title * 15. Were you satisfied with the outcome of the assessment? Yes No Not Sure Question Title * 16. Please explain: Question Title * 17. Do you know what the financial threshold is in order to be eligible to receive funding for social care from Redbridge Council? Yes No Not Sure Question Title * 18. Would you be happy to complete a financial assessment in order to access Social Services? Yes No Not Sure Question Title * 19. If you answered NO please give your reasons: Question Title * 20. Do you know what assistance Occupational Therapy can provide? Yes No Not Sure Question Title * 21. Have you or any of your family asked for an occupational therapy assessment over the last 12 months? Yes No Not Sure Question Title * 22. If you answered YES how long did you wait for an assessment? Question Title * 23. If you answered YES was this completed by telephone or in person? Telephone In Person Question Title * 24. Were you satisfied with the outcome of the Occupational Therapy Assessment? Yes No Not Sure Question Title * 25. Please explain why? Question Title * 26. How likely are you to contact Social Services if you find you or a family member are in need of support with daily living in the future? Very Likely Not Sure Very Unlikely Question Title * 27. Please explain your reasons? Question Title * 28. Please use this space below to write any comments you wish to make about Redbridge Social Care Services (for example how they could be improved?) Question Title * 29. Our questionnaires aim to collect information on topics that matter most to older people so that we can pass them on to help improve services. If you have any suggestions on future topics for our questionnaires, please write them below: Question Title * 30. Gender Male Female Question Title * 31. Age Under 50 50 - 64 65 - 74 75 - 89 90 or over Question Title * 32. Ethnicity White British White Irish White Other Asian Indian Asian Pakistani Asian Bangladeshi Asian Other Black Caribbean Black African Black Other Mixed White/Black Caribbean Mixed White/Black African Mixed White/Asian Mixed Other Other Done