Introduction to the survey

The Get Involved Group wants to hear your views on how to improve access to same-day healthcare in Brighton and Hove! Why not Get Involved and be in with a chance to win a £20 shopping voucher.

This survey has been created for disabled people, carers and the general public to have their voice heard on their experiences of using Urgent Care services in the city, and how to improve these services for everyone.

What is Urgent Care?

Urgent Care is for when you need physical or mental health help the same day, but it is not a 999 or A&E emergency. Urgent Care includes:

-       Injuries (such as minor cuts and scrapes / twisted ankle / broken finger / etc.)

-       Illnesses or other ailments (such as rashes, the flu, coughs, etc.)

-       Any other medical condition (including mental health) where the person seeks advice from a health professional such as a GP, pharmacist, NHS 111 or a Walk-in-Centre

Urgent Care is different than Emergency Care. Emergency care is defined as being for ‘immediate or life threatening conditions, or serious injuries or illnesses’.
Emergency care services include: A&E, 999, Mental Health Rapid Response Service (MHRRS).

Why are we asking you about how to improve Urgent Care locally?
Evidence suggests that up to a third of people in Brighton & Hove may end up in the wrong setting to get treatment for their needs.

The A&E / Urgent Care Centre at the Royal Sussex County Hospital has been under a lot of pressure in recent months, where 30% of people who attended could have been seen at an Urgent Care service elsewhere, but didn’t know where to go other than the hospital.

To address this, Possability People’s Get Involved Group has been commissioned by NHS Brighton & Hove Clinical Commissioning Group (BH CCG) to find out about disabled peoples’ views on accessing NHS Urgent Care Services, and how they can be improved.

Only give as much detail as you are comfortable with. Please be aware that all responses are handled confidentially and anonymously fed into our report, which will be submitted to the Clinical Commissioning Group by July 2019 with recommendations collated from your responses on how to improve the support you receive through your local NHS.

If you need this survey in a different format, please contact Lilly or Debbie on 01273 20 89 34, email or text on 07394 56 55 03.

You can also write to us at The Get Involved Group, Possability People, 3 Rutland Gardens, Hove, BN3 5PA

Many thanks for taking part in our survey.