Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. FFX 2022 Customer Survey - £1500 Free Prize Draw Click here to check the free prize draw terms and conditions. OK Question Title * 1. Which of the following best describes you? Builder-Multi Trade Carpenter - Joiner Electrician Plumber Heating Engineer Plasterer Tiler Roofer Welder Mechanic Decorator DIY-Enthusiast Buying for a Business Other (please specify) OK Question Title * 2. Which brand of power tools is your preferred manufacturer? DeWalt Makita Festool Milwaukee Bosch Metabo Hikoki Other (please specify) OK Question Title * 3. Who is your preferred manufacturer of hand tools? Stanley Ox Faithfull Bahco Draper Irwin Teng Knipex Other (please specify) OK Question Title * 4. Who is your preferred manufacturer of power tool accessories? DeWalt Makita Festool Milwaukee Bosch Metabo Hikoki Bahco Trend Wera Other (please specify) OK Question Title * 5. Please rank the following in terms of what influences your decision to shop with FFX: Not Important at All Somewhat Important Important Very Important 8pm cut off time for next day delivery 8pm cut off time for next day delivery Not Important at All 8pm cut off time for next day delivery Somewhat Important 8pm cut off time for next day delivery Important 8pm cut off time for next day delivery Very Important Free delivery with no minimum spend Free delivery with no minimum spend Not Important at All Free delivery with no minimum spend Somewhat Important Free delivery with no minimum spend Important Free delivery with no minimum spend Very Important Weekend next day delivery Weekend next day delivery Not Important at All Weekend next day delivery Somewhat Important Weekend next day delivery Important Weekend next day delivery Very Important Trust Pilot rating (it's 4.8 out of 5 by the way!) Trust Pilot rating (it's 4.8 out of 5 by the way!) Not Important at All Trust Pilot rating (it's 4.8 out of 5 by the way!) Somewhat Important Trust Pilot rating (it's 4.8 out of 5 by the way!) Important Trust Pilot rating (it's 4.8 out of 5 by the way!) Very Important Competitive price Competitive price Not Important at All Competitive price Somewhat Important Competitive price Important Competitive price Very Important Large Catalog Large Catalog Not Important at All Large Catalog Somewhat Important Large Catalog Important Large Catalog Very Important OK Question Title * 6. How much of your power tool and accessory annual expenditure do you spend at FFX? (pick the closest) 0% 10% 25% 50% 75% 100% OK Question Title * 7. How often do you buy power tools and accessories from FFX and other retailers / resellers? Daily Weekly Monthly Quarterly Twice a year Yearly OK Question Title * 8. We are reviewing how we grow our choice of products and would be interested to learn what else you would like to see added to the FFX range? (Select as many as you like) Plumbing Supplies Electricals Ironmongery Safety Wear and Workwear Other (please specify) OK Question Title * 9. How much do you spend per year in the following categories? £0 £100 - £500 £501 - £1500 £1501 - £5000 £5001+ Plumbing Plumbing £0 Plumbing £100 - £500 Plumbing £501 - £1500 Plumbing £1501 - £5000 Plumbing £5001+ Electrical Electrical £0 Electrical £100 - £500 Electrical £501 - £1500 Electrical £1501 - £5000 Electrical £5001+ Ironmongery Ironmongery £0 Ironmongery £100 - £500 Ironmongery £501 - £1500 Ironmongery £1501 - £5000 Ironmongery £5001+ OK Question Title * 10. Thinking about the categories in Question 9, how likely would you be to switch from your current supplier to FFX, if FFX were to stock those products? Very Unlikely Unlikely Likely Very Likely Definitely OK Question Title * 11. Where else do you shop online for products that FFX offer and why? (Leave blank if you only shop with us!) Retailer 1 Retailer 2 Retailer 3 Tell us why you shop elsewhere? OK Question Title * 12. What is your preferred method for staying in contact with FFX? (Select all that apply) Facebook Instagram Twitter YouTube Email Telephone Live Web Chat SMS Text OK Question Title * 13. Would you like to see FFX introduce a loyalty programme and if so what type? No interest in a loyalty programme Yes, a Rewards Programme Yes, Nectar, Clubcard or similar OK Question Title * 14. What could we do better to service your needs as a customer? OK Question Title * 15. What age category are you? (Optional) Under 25 25 - 40 41 - 55 56 or over OK Question Title * 16. Enter your email address to enter our free prize draw for a chance to win £1500 worth of tools from FFX or one of 4 runners up prizes of £250 to spend at FFX. (See Terms and Conditions). We will not use your email address for marketing purposes unless you are already signed up to FFX or tick the box below. Email Address OK Question Title * 17. I am not currently on the FFX mailing list - please add me to the list! (Just tick the box to subscribe or leave it blank if you prefer not to or are already subscribed). Yes Please OK DONE
