The aim of this patient survey is to gather feedback on your experience of accessing health services through the COVID pandemic and to help us ensure we use the views of our patients to make improvements as we move forward. 

We wanted to give you the opportunity to tell us your experience of all services so the survey has 3 sections: General Practice; Hospital and Community Services and Mental Health Services.  This does make the survey rather long, but you can skip any sections that are not relevant to you.

So we are able to link your responses to your local area we ask for your GP practice but if you would prefer not to, then can you tell us the name of your nearest town.

All reports will be on the themes that come out of the information gathered and no individuals will be identified in any report.

Thank you for taking the time to complete our survey.

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* 1. Name of GP Practice:  (if you would prefer not to provide the name of your practice then please provid e the name of your nearest town)

We are asking the gender, age and ethnicity questions so we can highlight any differences in responses.

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* 4. Ethnicity 

Accessing your General Practice Team

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* 5. How easy have you found it to access a consultation during COVID-19?

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* 6. How has your experience of General Practice changed during COVID-19?

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* 7. If you've had a consultation was it:

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* 8. If you've had a telephone or video consultation - how would you describe the experience?

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* 9. More about your telephone or video consultation:

  Yes No
Was it easy?
Did you have any problems with technology?
Would you like to see them continue?

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* 10. What are the benefits and drawbacks to you of a telephone or video consultation?

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* 11. If you had a face to face consultation did you feel safe going to the practice?

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* 12. Were there additional safety measures in place? (please tick all that apply)

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* 14. Anything else you would like to tell us about General Practice during COVID-19?

Flu Vaccine
Its important that anyone eligible for a flu vaccine gets one.  We want to ensure that patients feel safe in accessing this service.  We are currently looking at lots of options and want to know how you feel about the following.  If you answer No to Q17 please move on to Q19.

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* 15. Are you eligible for a flu vaccine?

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* 16. If you are eligible, will you be having one this year?

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* 17. Where would you feel happy and safe to go to for your flu vaccine? (please tick all that apply)

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* 18. Anything else we could do to increase your confidence in going for a flu vaccine or anything else you want to tell us in relation to the flu vaccine?

Extended Access

Extended access refers to appointments between 6.30 pm and 8 pm Monday to Friday and weekends and bank holidays.  These appointments sometimes mean you have to go to different practice

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* 19. Have you accessed an appointment at these times?

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* 20. Would you be happy to access one of these appointments? (tick all that apply)

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* 21. As well as general appointments what other services would you like to see offered during these times? (e.g. diabetes clinic, smear test, group sessions such as asthma clinics etc.

Hospital and Community Services - North Cumbria Integrated Care NHS Foundation Trust

These include appointments at Cumberland Infirmary and West Cumberland Hospital.  They also include any appointments at one of the community hospitals, district nurses, day surgery, podiatry, physio etc.

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* 22. Emergency Appointment: If you have had to go to hospital for an emergency during COVID-19, how was your experience?

Routine Appointments

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* 23. Have you had a Hospital appointment?

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* 24. Was your appointment cancelled or rearranged?

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* 25. If your appointment was cancelled or changed during COVID -19, did you:

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* 26. What worked well?

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* 27. What else could have been done?

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* 28. Some face to face appointments have been converted to a telephone or video appointment - how would you describe the exerience?

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* 29. What are the benefits and drawbacks to you of telephone and video consultations?

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* 30. How do you feel about attending face to face appointments at the hospital?

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* 31. Did you have enough information about the changes that have been introduced to keep patients and staff safe? 

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* 32. What else could be done to reassure you about the processes in place to keep you safe when attending an appointment?

Specialist Mental Health Services - Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

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* 33. Did you have to access specialist mental health services during COVID-19?  This could be regular appointments or other services such as the Crisis Team.

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* 34. Some face to face appointments have been converted to a telephone or video appointment - how would you describe the exerience?

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* 35. What are the benefits and drawbacks to you of telephone or video consultations?

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* 36. There are a lot of sources of mental health support, advice and other resources.  If you have accessed any community or online support please tell us what it was and how you found the experience?

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* 37. How did you find the other sources of support?

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* 38. What could we do to help you learn more about the resources you can access to provide support and advice?

Thank you for taking the time to provide some feedback about your experience.  We will use this as we move forward.  Services are likely to look and feel differently for some time and your input is vital to help us keep our services safe and accessible.

Thank you
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