NHS Long Term Plan - General Survey (Healthwatch City of London)

With growing pressure on the NHS – an ageing population, more people living with long-term conditions, and lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

The Government is investing an extra £20bn a year in the NHS. The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better for people across the country. Now your local NHS needs to hear from you about what those changes should look like in your community.

The Long Term Plan sets out what the NHS wants to do better, including making it easier for people to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with cancer, mental health conditions, heart and lung diseases, long-term conditions, such as diabetes and arthritis, learning disabilities and autism, and for people as they get older and experience conditions such as dementia.

Your local NHS needs to hear from you about what it should do to make care better for your community.

Share your views and help make care better.

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* 1. Do you consent to Healthwatch using your responses?

Yes

No (If no, go to end of survey)

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* 2. Where do you live (which London borough, or County)?

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* 3. Who are you responding on behalf of?

Yourself

Someone else

Section 1 - Having what I need to live a healthy life

The NHS isn’t just there to help you when you’re ill, but to support you to live a healthy life too.

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* 4. How would you rate your current level of health and well-being?

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* 5. Tell us up to three things you already do to stay healthy and well (such as attend exercise classes).

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* 6. For someone like you, living in your local area, staying healthy and well is…

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* 7. Why do you think so?

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* 8. Tell us up to three things the NHS and its partners could do differently to help you stay healthy and well.

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* 9. How important do you think each of the following are for staying healthy and well?

	Very important	Important	Not important	Not important at all
A healthy diet	A healthy diet Very important	A healthy diet Important	A healthy diet Not important	A healthy diet Not important at all
Physical activity	Physical activity Very important	Physical activity Important	Physical activity Not important	Physical activity Not important at all
Having friends and taking part in social activities	Having friends and taking part in social activities Very important	Having friends and taking part in social activities Important	Having friends and taking part in social activities Not important	Having friends and taking part in social activities Not important at all
Dealing well with stress	Dealing well with stress Very important	Dealing well with stress Important	Dealing well with stress Not important	Dealing well with stress Not important at all
Feeling safe in my local community	Feeling safe in my local community Very important	Feeling safe in my local community Important	Feeling safe in my local community Not important	Feeling safe in my local community Not important at all
Access to reliable information about health	Access to reliable information about health Very important	Access to reliable information about health Important	Access to reliable information about health Not important	Access to reliable information about health Not important at all
Being able to access the healthcare I need, when I need it	Being able to access the healthcare I need, when I need it Very important	Being able to access the healthcare I need, when I need it Important	Being able to access the healthcare I need, when I need it Not important	Being able to access the healthcare I need, when I need it Not important at all
Funding (help with costs) to help me do what I can to prevent ill health	Funding (help with costs) to help me do what I can to prevent ill health Very important	Funding (help with costs) to help me do what I can to prevent ill health Important	Funding (help with costs) to help me do what I can to prevent ill health Not important	Funding (help with costs) to help me do what I can to prevent ill health Not important at all

Section 2 - Being able to manage and choose the support I need

When you are unwell and need support or treatment for your condition you need to be properly informed to make choices about what works best for you. Tell us what local services need to do to make this a reality.

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* 10. Tell us up to three things you already do to stay independent (such as use a mobility scooter or telecare alarm).

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* 11. Tell us up to three things the NHS and its partners could do differently to help you stay independent.

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* 12. Which of these are most important to you?

	Very important	Important	Not important	Not important at all
To be able to stay in my own home for as long as it is safe to do so	To be able to stay in my own home for as long as it is safe to do so Very important	To be able to stay in my own home for as long as it is safe to do so Important	To be able to stay in my own home for as long as it is safe to do so Not important	To be able to stay in my own home for as long as it is safe to do so Not important at all
For my community to be able to support me to live my life the way I want	For my community to be able to support me to live my life the way I want Very important	For my community to be able to support me to live my life the way I want Important	For my community to be able to support me to live my life the way I want Not important	For my community to be able to support me to live my life the way I want Not important at all
For my family and friends to have the knowledge to help and support me when needed	For my family and friends to have the knowledge to help and support me when needed Very important	For my family and friends to have the knowledge to help and support me when needed Important	For my family and friends to have the knowledge to help and support me when needed Not important	For my family and friends to have the knowledge to help and support me when needed Not important at all
To have convenient ways for me to travel to health and care services when I need to	To have convenient ways for me to travel to health and care services when I need to Very important	To have convenient ways for me to travel to health and care services when I need to Important	To have convenient ways for me to travel to health and care services when I need to Not important	To have convenient ways for me to travel to health and care services when I need to Not important at all
For my family and I to be supported around the end of my life	For my family and I to be supported around the end of my life Very important	For my family and I to be supported around the end of my life Important	For my family and I to be supported around the end of my life Not important	For my family and I to be supported around the end of my life Not important at all

Section 3 - Primary Care Services

The plan aims to 'join up services', with a focus on personalised and preventive care. As part of this, primary care services (such as GPs and Pharmacies) will be expanded to include a greater range of services.

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* 13. In the last 12 months, have you used any of the following services?

GP surgery

Dentist

Pharmacy

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* 14. For routine (non-urgent) appointments, what do you consider a reasonable wait to see a GP or practice nurse?

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* 15. Which additional services do you already use at your GP (such as blood tests, health checks, classes or groups). Please share your views:

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* 16. Is there anything else you would like to use at your GP, if available?

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* 17. Which additional services do you already use at your pharmacy (such as blood tests, health checks, classes/groups). Please share your views:

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* 18. Is there anything else you would like to use at your pharmacy, if available?

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* 19. How important do you think each of the following are for staying healthy and well?

	Very important	Important	Not important	Not important at all
Being able to see your preferred GP/ nurse/ professional	Being able to see your preferred GP/ nurse/ professional Very important	Being able to see your preferred GP/ nurse/ professional Important	Being able to see your preferred GP/ nurse/ professional Not important	Being able to see your preferred GP/ nurse/ professional Not important at all
Availability of out-of-hours (weekend or evening) appointments	Availability of out-of-hours (weekend or evening) appointments Very important	Availability of out-of-hours (weekend or evening) appointments Important	Availability of out-of-hours (weekend or evening) appointments Not important	Availability of out-of-hours (weekend or evening) appointments Not important at all
Being able to book appointments online	Being able to book appointments online Very important	Being able to book appointments online Important	Being able to book appointments online Not important	Being able to book appointments online Not important at all
Having the option of telephone or online consultations	Having the option of telephone or online consultations Very important	Having the option of telephone or online consultations Important	Having the option of telephone or online consultations Not important	Having the option of telephone or online consultations Not important at all
Being able to see your test results online	Being able to see your test results online Very important	Being able to see your test results online Important	Being able to see your test results online Not important	Being able to see your test results online Not important at all
Being able to manage your medical records through an online portal	Being able to manage your medical records through an online portal Very important	Being able to manage your medical records through an online portal Important	Being able to manage your medical records through an online portal Not important	Being able to manage your medical records through an online portal Not important at all

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* 20. Thinking about digital access to primary care, how do you feel about the following?

	I would do that as my preferred option whenever feasible	I would consider doing that under some circumstances, but it wouldn’t be my preferred option	I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	I wouldn’t do that, and I think it is a bad idea for it to exist at all
Booking GP appointments online or through an app	Booking GP appointments online or through an app I would do that as my preferred option whenever feasible	Booking GP appointments online or through an app I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Booking GP appointments online or through an app I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Booking GP appointments online or through an app I wouldn’t do that, and I think it is a bad idea for it to exist at all
Booking dentist appointments online or through an app	Booking dentist appointments online or through an app I would do that as my preferred option whenever feasible	Booking dentist appointments online or through an app I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Booking dentist appointments online or through an app I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Booking dentist appointments online or through an app I wouldn’t do that, and I think it is a bad idea for it to exist at all
Having an online consultation rather than seeing my GP face-to-face	Having an online consultation rather than seeing my GP face-to-face I would do that as my preferred option whenever feasible	Having an online consultation rather than seeing my GP face-to-face I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Having an online consultation rather than seeing my GP face-to-face I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Having an online consultation rather than seeing my GP face-to-face I wouldn’t do that, and I think it is a bad idea for it to exist at all
Accessing my medical records and test results through an online portal	Accessing my medical records and test results through an online portal I would do that as my preferred option whenever feasible	Accessing my medical records and test results through an online portal I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Accessing my medical records and test results through an online portal I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Accessing my medical records and test results through an online portal I wouldn’t do that, and I think it is a bad idea for it to exist at all

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* 21. If you have any further comments please write them below.

Tell us a bit about you (demographics)

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* 22. Your age

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* 23. Your ethnicity

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* 24. Do you consider yourself to have a disability?

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* 25. Are you a carer?

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* 26. Do you have:

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* 27. Which of the following best describes you?

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* 28. Your gender

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* 29. Your religion

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* 30. If you would like to be entered into the prize draw to win £50 of shopping vouchers, please enter your email below

Thank you for your time!